Direct Support Well-Being
Resume:
SUMMARY
Accomplished Direct Support Professional and Secretary with a proven track record at
Citizen Advocates and Nichols Law Firm LLC, excelling in client documentation and complaint resolution. Demonstrated ability to enhance client well-being and streamline office operations, achieving significant improvements in client satisfaction and operational efficiency. Skilled in time management and community integration, fostering strong relationships and promoting independence. EXPERIENCE
Citizen Advocates - Direct Support Professional
Malone, NY • 03/2019 - 05/2021
Nichols Law Firm LLC - Secretary
Malone, New York • 04/2009 - 09/2010
CONTACT
*********@*****.***
Richmond, VA 23225
SKILLS
EDUCATION AND TRAININ
G
High School Diploma
Parishville Hopkinton
High-School
Parishville, NY • 2004
Some College (No Degree):
Criminal Justice
North Country Community
College
Saranac Lake, NY
Jessica Robertson
• Monitored health and well-being of clients and reported significant health changes.
• Enhanced patient wellbeing by supporting participation in recreational activities. Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
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Leveraged database management system to track and report service hours, details of activities and progress on goals.
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• Maintained detailed records of services performed on clients.
• Built strong and trusting rapport with clients and loved ones. Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
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Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
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Assisted individuals with daily living activities such as bathing, dressing, and grooming.
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Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
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Accompanied individuals on outings to promote independence and integration into the community.
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Assisted with planning and coordination of activities and outings based on individual needs.
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Responded to customer inquiries via email or telephone in a polite and professional manner.
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• ADL support
• Client documentation
• Complaint resolution
• Account updating
• Scheduling
• Time management
• Community integration
• Disability awareness
• Housekeeping tasks
• Adaptive equipment use
• Case documentation
• Call handling
• Bookkeeping
• Meeting planning
• Office supplies management
Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
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• Organized and maintained law libraries, documents and case files.
• Processed summonses, subpoenas and complaints.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
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• Processed electronic or physical court filings for attorney's practice.
• Coordinated and scheduled meetings and telephone conferences.
• Received and disbursed incoming mail.
Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
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Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
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• Used voice recorder or notepad to compose and transcribe meeting minutes.
• Checked office supplies stock and placed orders to maintain levels. Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
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• Composed and revised letters and depositions.
Maintained attorney calendars by keeping track of appointments, meetings and conferences.
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• Drafted or reviewed legal documents and precedents to support case preparation.
Contact this candidate