Customer Service Administrative Assistant
Resume:
Kera Keegan
Pomfret Center, CT *****
****.******@*****.***
Professional Summary
Dynamic Administrative Assistant and Customer Service Representative with over eight years of experience in fast-paced environments. Proven ability to manage client communications effectively while excelling in office management tasks. Demonstrates strong organizational skills, adept problem-solving capabilities, and a commitment to delivering exceptional service. Recognized for being a reliable team player, capable of working independently under minimal supervision. Eager to leverage expertise in a new role that fosters professional growth and enhances operational efficiency.
Work Experience
Customer Service Representative
Automated Health System-East Providence, RI
September 2018 to December 2021
In the role of Customer Service Representative at Automated Health System, responsibilities included providing high-quality support to clients while addressing their inquiries and concerns. This position required effective communication skills to navigate various customer needs and resolve issues efficiently. Utilizing organization and multitasking abilities was essential in managing multiple cases simultaneously, ensuring timely responses and client satisfaction.
• This remote position required me to communicate and coordinate with teams across time zones
• The remote nature of this position meant I was largely self-organizing and worked asynchronously.
• Successfully handled a high volume of customer interactions, achieving a satisfaction rate of over 90%.
• Implemented strategies that improved response times by 20%, enhancing overall customer experience.
• Developed training materials for new staff, contributing to a smoother onboarding process.
• Maintained accurate records of customer interactions, facilitating better follow-up and service improvement.
Administrative Assistant
Automated Health Systems-East Providence, RI
March 2020 to December 2020
As an Administrative Assistant at Automated Health Systems, the focus was on supporting daily operations through effective organization and communication. Tasks involved managing schedules, processing documentation, and assisting team members with various administrative duties. The role demanded attention to detail and the ability to prioritize tasks efficiently to ensure smooth workflow.
• Streamlined administrative processes that increased efficiency by 25% in daily operations.
• Coordinated meetings and appointments, ensuring effective time management for the team.
• Created and maintained filing systems that improved document retrieval times significantly.
• Provided exceptional support to senior management, contributing to the overall productivity of the office.
Administrative Assistant
Keegan Enterprises, LLC-Webster, MA
May 2005 to October 2013
In the position of Administrative Assistant at Keegan Enterprises, responsibilities included providing comprehensive support to enhance office operations. Tasks encompassed various clerical duties, such as managing correspondence, maintaining schedules, and assisting with project coordination. The role required strong organizational skills and the ability to work independently to meet the needs of the business.
• Improved office efficiency by organizing workflows and enhancing communication within the team.
• Developed effective filing systems that facilitated better document management.
• Assisted in the preparation of reports and presentations, supporting executive decision-making.
• Developed and implemented processes and procedures to streamline office operations
• Assisted with payroll processing, including verifying and entering employee time sheets
Education
Associates in General Studies
Quinsigamond Community College - Worcester, MA
September 2003 to June 2005
Skills
• Organizational Skills
• Time Management
• Problem Solving
• Office Management
• Communication Skills
• Customer Support
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