Customer Service Supervisor

Traci Brooks

Service Supervisor *********@*****.*** 661-619-8396Bakersfield

Professional Service Supervisor adept at recruiting, interviewing andtraining new employees. Ambitious and ethical with outstandingorganizational, communication and time management skills. Committed todeveloping a dynamic work area where each team member feelsappreciated and valued. Specialties in customer service. Professional Experience

HD Shocks, Bakersfield

Sales-counter

August 2024 — Present

• Greeted customers in a friendly and professional manner

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently

• Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe

Cummins Sales and Service, Bakersfield

FIELD SERVICE SUPERVISOR & POWER GENERATION

June 2015 — February 2024

* Developed and implemented departmental policies and procedures for efficient operations.* Performed regular inspections of work areas to identify potential safety hazards.* Analyzed customer feedback data to develop strategies for improving service levels.* Conducted weekly meetings with team members to discuss goals and objectives.* Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken. processes.* Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.* Provided guidance on best practices related to customer service* Recruited, interviewed, hired, evaluated, promoted.* Built strong relationships with customers through effective communication skills.* Established clear expectations for employees in terms of job duties and responsibilities.* Reviewed financial statements regularly to ensure proper allocation of resources across the organization.* Supervised team of 10 employees and delegated duties and responsibilities to each member.* Addressed areas that needed improvement and observed team's performance.* Remained calm and professional in stressful circumstances and effectively diffused tense situations.* Answered inbound calls, chats and emails to facilitate customer service.* Set up and activated customer accounts.* Coordinated with other supervisors, combining group efforts to achieve goals.* Discussed job performance problems with employees, identifying causesand issues to find solutions.* Developed work schedules according to budgets and workloads, covering priority tasks.* Reviewed and analyzed warranty claims to determine coverage eligibility.

Valley Motor Cycle and Sports, Bakersfield

SERVICE ADVISOR

May 2013 — June 2015

• Responded to customer inquiries in a timely and professional manner, resulting in a X% customer satisfaction rate

• Resolved customer complaints and escalated issues to management as necessary

• Provided technical advice and support to customers, resulting in a reduction in customer complaints

• Trained and mentored new service advisors on best practices, resulting in improved customer service Kern Machinery Inc, Bakersfield

PURCHASE AGENT/BACK COUNTER SHIPPING AND RECEIVING June 2007 — May 2013

Bakersfield Classic Truck Parts, Bakersfield June 2005 — May 2007 Page 1 3

OWNER

Home Depot, Bakersfield

LINE SUPERVISOR

February 1996 — June 2005

Burger King, Bakersfield

ASSISTANT MANAGER

March 1991 — February 1996

Education

High School Diploma

Paso Robles High School

Areas of Expertise

• Microsoft Excel • Microsoft Office • Teamwork

• Ability to Work in a Team • Ability to Work Under Pressure • Communication Skills

• Customer Service • Scheduling • Safety Principles

• Telephone Call Reception

Management • Warranty Management • Budgeting Skills

• Performance

Management • Field Service

Management • Strategic Thinking

• Expediting • Ability to Multitask • Ethics

• Success Driven Person • Active Listening Skills • Time Management

• Conflict Resolution • Team Management • Machinery

• Professional Services • Performance Monitor • Employee Engagement

• Knowledge of Labor

Relations • Talent Management • Interviewing

• Sales • Quality Control • Computer Security

• Technical Skills • Emotional Intelligence • Hard Work and Dedication

• Leadership • Team Working

Licenses & Certifications

NFPA70

Leadership Conversations

Protecting Employee Information

Global Anti Bribery

Doing Business Ethically

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Careful Communication at work

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