Customer Service In-Person
Resume:
PROFESSIONAL SUMMARY
Dedicated Customer Service professional with knowledge of service
delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
WORK HISTORY
Lux Concierge, 03/2023 - Current
Lux, Austin, TX
San Marcos, TX 78666
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SKILLS
LUZ ANGELICA
CONDE
Offered friendly and efficient service to customers, handled challenging situations with ease.
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Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
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Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
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Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
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Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel/ air bnb/ apartment experiences.
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Maintained front desk's concierge book to provide visitors with access to relevant local information.
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Trained staff in delivering top-quality luxary apartment services in alignment with lux apartment reputation and mission statement.
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Developed relationships with local businesses to secure discounts and special offers for guests.
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• Handled resident complaints to satisfy and retain guests. Created welcoming and comfortable environment for residents/ guests.
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Maintained high level of professionalism and discretion when dealing with guests.
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• Greeted guests upon arrival by providing warm welcome. Trained at 7 different luxary apartment complexes downtown Austin on how to offer 5 star service to residents and guests.
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Assisted food deliveries, movers, contractors, future residents, sondar guests, and all vendors to the elevator with key assistance and directions on property.
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• Monitored cameras
• Create new key access for resident lock outs
• Communication skills
• Dining area cleanliness
• Ordering procedures
• Food station setup
• Menu presentation
• Beverage preparation
• Table setting knowledge
• Performance improvement
• Food preparation and safety
• Food running
• Hospitality service expertise
• Guest seating arrangements
• Customer assistance
• Cash register operations
• Product upselling
• Cleanliness
• Cleaning and sanitizing
• Staff Training
• Cleaning procedures
• PROFESSIONALSUMMARY
Calm and level headed in all types
of situations. Polite and positive
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With good work ethics. Dedicated
to maintaining strong customer
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Loyalty with top-notch
service.Honest and reliable
individual
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Excited to take initiative and
provide excellent work.
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• Hospitality Management
• Greet Guests
Server/ To Go Specialist, 06/2020 - 03/2023
Olive Garden - Darden Restaurants, New Braunfels, TX HOSTESS, 06/2019 - Current
Olive Garden
CASHIER/CLEANER, 06/2018 - 01/2019
Popeyes
Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
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Served food and beverages promptly with focused attention to customer needs.
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• Cultivated warm relationships with regular customers. Worked with POS system to place orders, manage bills, and handle complimentary items.
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Maintained clean and organized dining areas to uphold restaurant hygiene standards.
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Resolved customer complaints promptly and professionally to maintain positive reputation.
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Set positive tone for entire dining experience as first point of contact for
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Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
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Explained menu items and suggested appropriate options for food allergy concerns.
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Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
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Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
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Watched dining area staff to evaluate server loads and calculate accurate wait times
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Cultivated positive guest relations by managing information and orchestrating speedy seating
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Monitored dining room and guest flow to maximize table usage and minimize wait times by 10%
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Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
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Supported servers, food runners and bussers with keeping dining area ready for every guest
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Monitored seating area and checked restrooms every 30-40 minutes to keep spotless
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Took information about guests' party size, led to seating, offered menus and silverware.
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Operated cash register for cash, check and credit card transactions with 100 accuracy
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Helped over 500 guests every day by processing payments and resolving service concerns
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EDUCATION
HIGHSCHOOLDIPLOMA New Braunfels High School - New Braunfels, TX
Class of 2021
Worked closely with customers to solve problems and handle their concerns
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• Properly clean kitchen and lobby
Efficiently processed new orders, completing 300+ daily transactions with remarkable accuracy
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• Emptied trashcans and transported waste to collection areas Used time management and efficient cleaning methods to meet deadlines
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Promoted customer loyalty by efficiently handling food and service complaints
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Maintained clean, sanitized and well-organized food preparation zones
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Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
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Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
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