Customer Service Business Development

FARID DJEMIL

Sports Management Team Leadership Customer Service Excellence

009*********** ********@*****.*** https://www.linkedin.com/in/farid-djemil-05798b1a1/ Ajman EXPERIENCE

Sports Advisors

Ajman Sports Association

2023 ‘Ajmān, United Arab Emirates

Developing young athletes by implementing structured training programs and talent development initiatives.

Organizing workshops, coaching sessions, and mentorship programs to enhance player skills and overall athletic performance. Collaborating with coaches and sports professionals to design development strategies and improve the association's youth training framework.

Senior Supervisor

American University of Sharjah

01/2002 - 12/2022 Sharjah, United Arab Emirates

Managed residential halls, ensuring exceptional student experiences and well-being

Created comprehensive marketing campaigns and sports programs to promote student engagement and stress relief

Developed and implemented effective business processes, enhancing service quality and student satisfaction Managed a team of 5 staff members (dorm supervisors), overseeing operations and sport programs across residential halls multiple dorms departments. Including, cleaning teams, and maintenance personnel

Fostered customer-centric services, prioritizing student needs and concerns

Ensured health, safety, and security of students, implementing rigorous procedures and conducting regular drills

Business Development and Personnel Manager

International Bowling Center

12/1997 - 01/1999 Al Ain, UAE

Managed daily operations, supervising 50 staff members Increased annual sales by 5% through implementing privilege programs

Gymnastics Coach Sports Advisor

Youth and Sports Department

11/1995 - 11/1997 Saida, Algeria

Coached young athletes, developed talent identification tests, and facilitated workshops and seminars.

EDUCATION

Bachelor of Science in Sports Management

INFS STS

01/1991 - 01/1996 Algiers, Algeria

SUMMARY

Sports management professional with over 25

years of experience in team leadership and

customer service, expert in implementing

structured training programs and enhancing

service quality. Strong ability to collaborate

proactively with coaches and professionals to

develop dynamic strategies that enhance

athletic performance and program success.

Skilled in leveraging expertise to align with and

contribute to organizational goals.

KEY ACHIEVEMENTS

Enhanced Student Services

Increased student satisfaction by 20%

through enhanced service processes.

Safety Procedures Implementation

Reduced safety incidents by 15% with

rigorous health and safety procedures.

LANGUAGES

Arabic

Native

English

Proficient

French

Proficient

SKILLS

ICDL Microsoft Excel

Microsoft Office Salesforce

TRAINING / COURSES

Problem Solving

Conflict Management

Emotional Intelligence

Improving Customer Services

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