Customer Service Data Entry
Resume:
Eboni k
Lampkins
**** ****** **** *** *** Lithonia, Ga 30038
*******************@*****.***
Professional Summary:
Experienced sales professional comfortable
adapting to new situations, company
cultures, and work processes. Skillful in
promoting current sales, processing sales,
and handling customer complaints.
Proficient in POS system operations paired
with superior customer service and
communication abilities.
Dependable employee seeking opportunity
to expand skills and contribute to company
success. Considered hard working, ethical,
and detail-oriented.
Skills:
● Strong communication and teamwork
skills
● Positive and Professional
● Appointment scheduling
● Record preparation
● Maintain daily productivity and time
management requirements
● At least 3 years of administration/ Data
entry experience
● Great attention to detail
● Call center experience (5 years)
● Strong written and numerical skills
● 5+ years office setting
● Remote work (3 years)
● High level of management skills
● Acquired customer calls and satisfactory
answers to their questions
● De-escalate situations involving
dissatisfied customers and offered quality
customer service
● Worked with other call center employees
to enhance customer service
● Guide callers through troubleshooting
● Meeting sales goals
● Motivation for sales
● Product knowledge
Work Experience:
1.Job Title:Hair Stylist
Company: Tender Expressions City: Conyers,Ga
Start Date/ End Date: February 2016 - September
2019 Job Description:
● Handled customers' hair maintenance needs with
expertise in washing, cutting, and styling hair.
● Delivered positive customer experiences with proactive handling of requests or complaints.
● Excited customers about beauty products with passionate advocacy for brands and techniques.
● Kept a full schedule of appointments by earning repeat business and marketing services to capture new customers.
● Maintained meticulous records on each client, noting services provided and individual preferences.
2.Job Title: Front Desk receptionist
Company: Georgia Career Institute
City: Conyers,Ga
Start Date/ End Date: September 2019-December
2021 Job Description:
● Kept office appearance and front desk clean and orderly.
● Protected confidential guest and business information.
● Ordered, received, and restocked supplies for the office team.
● Greeted people upon arrival and provided directions to specific destinations.
● Gathered and verified phone numbers and service
information from guests.
3.Job Title: Sales Associate
Company: Bath and Body Works
City: Lithonia, Ga
Start Date/ End Date: December 2021-August
2022
Job Description:
● Help customers navigate stores, complete sales, and process returns.
● Assist customers with sales and service needs.
● Check sister stores and online options to locate items for customers.
● Resolve customer concerns using strong communication and conflict management skills.
● Assist with receiving, pricing and merchandising.
● Processed payments quickly and made accurate change to keep customer flow moving
4.Job Title: Insurance Agent
Company: American Income Life
City: Stone Mountain, Ga
Start Date:August 2022- December 2022
Job Description::
● Obtains underwriting approval by completing an application for coverage.
● Completes coverage by delivering policy, planning future follow-up visits, and evaluations of needs
● Establishes productive working relationships with clients.
● Develops a base for long-term sources of clients.
● Generate sales leads from various engagement initiatives within defined territory
● Proactively contact leads and schedule appointments to recommend appropriate policies, quotes, and coverage
● Determine specific client needs by researching current coverage and options, and grow and maintain business through product sales, cross-sales, referrals, your own circle of influence, and renewals
5.Job Title:Customer Service Representative
Company: GetInsured
City: Atlanta, Ga
Start Date:December 2022- Sept 2024
Job Description:
•Provided exceptional customer support by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Assisted customers via phone, email, and live chat, delivering prompt and professional service.
• Processed orders, returns, and exchanges while maintaining accurate records.
• Collaborated with team members to improve service efficiency and enhance the customer experience.
• Utilized problem-solving skills to handle challenging situations and provide effective resolutions.
• Maintained a positive and friendly attitude to foster strong customer relationships. 6.Job Title:Customer Care Associate
Company: The Coca-Cola Company
City: Atlanta, Ga
Start Date:Sept 2024- Current Job
Job Description:
• Delivered exceptional customer service by handling inquiries, complaints, and requests related to Coca-Cola products and services.
• Assisted customers via phone, email, and live chat, ensuring prompt and professional responses.
• Processed orders, tracked shipments, and resolved billing or delivery issues efficiently.
• Provided product information, promotions, and troubleshooting assistance for vending machines, dispensers, and beverage equipment.
• Maintained accurate records of customer interactions and followed up to ensure issue resolution.
• Collaborated with internal teams, including sales and distribution, to improve customer satisfaction and service processes.
• Utilized problem-solving and conflict-resolution skills to handle escalated customer concerns effectively.
• Represented Coca-Cola's brand values by delivering a positive and engaging customer experience
Education:
1.School Name: Newton High School
City: Covington,Ga
Degree: High School Diploma
Graduation Date: May 2017
2.School Name: Georgia Career Institute
City: Conyers,Ga
Degree: Master Cosmetology License
Graduation Date: February 2018
Languages:
English
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