Customer Service Quality Control

GERALD CREWS JR

252-***-**** ***********@*****.***

PROFILE

Hardworking operator skilled in quality control and machine and equipmenttroubleshooting paired with outstanding time management and multitasking abilities.Quick learner offering several years of experience operating machines of variousmagnitudes. Focused on reducing costs and increasing productivity. EMPLOYMENT HISTORY

Amusement Device Operator, World Class Marketing/EBS Rentals Jun 2005 — Present Rocky Mount

• Performed routine maintenance on equipment to ensure optimal performance.

• Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.

• Inspected finished products to verify conformity to quality standards.

• Provided additional support during special events such as concerts, festivals, or sporting events.

• Developed strong relationships with customers through consistent interactions while providing excellent customer service.

• Managed multiple tasks simultaneously while maintaining attention to detail.

• Learned and followed safety and emergency procedures.

• Used hand trucks and forklifts to unload, load and transport items. Warehouse Associate, Tennis Warehouse Oct 2020 — Dec 2022 Alpharetta

Prepared parcels for shipping in an efficient manner utilizing appropriate packingmaterials to protect goods during transit.

• Assisted in loading finished goods onto delivery vehicles as required.

• Checked all outgoing shipments to ensure accuracy prior to dispatch.

• Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.

• Fostered positive working relationships with internal staff members while providing superior customer service.

• Maintained accurate inventory records through manual and computerized systems.

• Adhered strictly to company policies regarding quality control measures throughout the shipping process.

• Received and processed incoming shipments, verifying accuracy of items against purchase orders.

Merchandiser, Mims Distributing Aug 2019 — Oct 2020 Raleigh

Worked closely with store managers to ensure compliance with corporate policiesand procedures related to merchandising activities.

• Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.

• Received daily delivery instructions and route assignments from dispatch.

• Adhered to all applicable traffic laws while driving delivery vehicle.

• Provided excellent customer service by answering inquiries about products or services being delivered.

• Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

Clerk, Target Jun 2018 — Aug 2019

Raleigh

• Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.

• Stocked shelves with merchandise according to company guidelines.

• Organized backroom storage areas according to company standards.

• Organized backroom storage areas according to company standards for safety and efficiency.

• Conducted regular inventories to ensure adequate stock levels were maintained at all times.

• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

EDUCATION

Northwest Halifax High School May 2013

High School Diploma Littleton

SKILLS

Safety Principles Experienced

Customer Service Experienced

Quality Management Beginner

Attention to Detail Experienced

Knowledge of Emergency Procedures Skillful

Event Management Experienced

Knowledge of Packaging and

Processing

Experienced

Procurement Management Experienced

Mail Services Experienced

Interpersonal Skills Experienced

Merchandising Experienced

Problem Solving Experienced

LANGUAGES

English

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