Customer Service Administrative Support

Blanca E. Orozco Moreno

(Office Administration)

Calgary, AB **************@*******.*** 403-***-**** Professional Summary

Diligent and detail-oriented professional with more than 10 years experience in administrative roles, combined with customer service, retail and volunteer work. Seeking to leverage my skills in customer service, administrative support, or volunteering to contribute to organizational efficiency and effectiveness, passionate for be useful with people in vulnerable conditions.

Highlights of Qualifications

Outstanding customer service

Proficient in MS Office (Word, Excel, Outlook), SAP, AS400, QuickBooks and SOP

Strong multitasking, problem-solving and organizational skills

Analytical skills, quick learn, mathematical skills

Perform physical activities

Lenguaje skills verbal and written in English and Spanish

Leadership abilities and result-oriented

Accounting bachelor’s degree

Flexibility

Relevant Work Experience

Team Lead/Supervisor Joe Dan Corporation Inc. - Calgary, AB, Canada Sep 2019 – Present

• Manage store operations in two of the corporation such as Canadian Tire and Party City

• Oversee more than 40 staff member and their responsibilities including cash office duties, balloon operations, merchandising, and inventory management

• Provide customer service, cashiering, and problem-solving, train and coach associates, and ensure efficient time management and shipment receiving

• Coordinate cashier coverage, manage pick lists, maintain vending machines, and conduct returns and exchanges.

Bookkeeper Aucamapu Folk Society - Calgary, AB, Canada Jun 2021 – Sept 2023

• Responsible for recording and maintaining a business' financial transactions, such as purchases, expenses, sales revenue, invoices, and payments.

• Managed transactions and reconciled bank statements using QuickBooks.

• Prepared profit and loss statements and maintained general ledgers, and organized documentation for audits.

• Responded to queries on charges and provide details as needed.

• Collaborated with other staff member to maintain the agency financial records up to date.

Supply Chain Specialist IBM de Mexico, S.A. - Jalisco, Mexico 2018 – 2021

• Handled procurement orders using SAP, managed system maintenance and updates, and resolved shipment and invoice issues.

• Ensured timely supplier payments and addressed transit and scheduling delays.

• Responsible for procuring materials in the manufacturing and shipment of a final product, negotiating price and shipment terms.

• Oversaw the process, and delivering materials needed to fulfill a customer order. Education

Bachelor’s degree in accounting Universidad de Guadalajara, Jalisco, México 1991 WES Canadian Credential Evaluation Ref 5885339/LM (2023) Food Handler’s certificate

Available upon request

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