General Manager Continuous Improvement

Mark A Beasley

**** ***** ******* **** *** # **01 Mesa, AZ 85204 520-***-**** *************@*****.***

EXPERIENCE

K1 Speed Indoor Go Karting Mesa, AZ

General Manager December 2023-Present

Oversaw all aspects of reopening the business, events and corporate buyouts and focused on continuous growth initiatives to increase revenue, guest satisfaction and improve the quality and consistency of the business

• Responsable for sales and maximizing profits by 7% over previous year while bringing down food cost and maintaining a SPLH of $115-$120 per month

• Expanded revenue by increasing arcade sales and merchandise sales by 20% over previous years growth

• Responsible for all food, games, mechanic, merchandise inventory each month

• Responsible for adding and submitting for liquor license to help increase group and corporate sales in events

Chuck E Cheese Mesa, AZ

General Manager September 2022-Oct2023

Oversaw all aspects of the business, events and birthday celebrations and focused on continuous growth initiatives to increase guest satisfaction and improve the quality and consistency of the business

• Made daily decisions that involved time management, staff scheduling and support, uphold product quality, cleanliness and Company Standards

• Built sales and maximized profits by 15% over previous year by effectively recruiting, training and developing and communicating Company and Guest expectations to the entire team

• Responsible for Cost Control Profit for store and reporting to corporate weekly sales forecast, budget and inventory

• Responsible for health and sanitation of the kitchen which resulted in the highest public health score for the store.

Jakes Unlimited Mesa, AZ

Senior Manager of Food/Beverage & Events Operations June 2019-September 2022

Oversaw all groups, events and birthday celebrations and focused on continuous improvement initiatives to increase guest satisfaction and improve the quality and consistency of Kitchen operations

• Created menu, decor and set up of Jakes Sweet Shoppe and Dessert Bar generating over $175,000 in added revenue in 6 months while maintaining a food cost of less than 15%

Lowered food cost from 35% to 22.3% with a target of 25% food cost once taking over the kitchen

Hired and led team of up to 35 birthday host and cashiers as well as 35 kitchen team members

• Helped reduce labor cost in half to below 20% target to fit within the financial constraints of the business

• Supervised all ordering and purchasing of kitchen and group events supplies and food

• Responsible for health and sanitation of the kitchen which resulted in the highest public health score for the store.

Holland America Line Seattle, WA

Guest Services Supervisor October 2018- May 2019

Oversaw international and multilingual team focused on continuous improvement initiatives to increase guest satisfaction and improve the speed of guest service resolution

• Developed and led trainings for staff and created new ways of handling customer questions, concerns and praises which resulted in the #1 satisfaction rating in the fleet

• Led international guest relations team of up to 12 team members

• Supervised financial transactions and foreign currency conversions for multiple currencies between guests and staff including cash, credit cards, traveler’s checks and money orders

• Collaborated on the development of new training materials for all new hires to the Company

Event Manager May 2013 - October 2018

Selected to oversee the entertainment department on four World Cruises and several Grand Voyages. Led a diverse, international and multilingual full-time team of 50 team members and over 20 guest entertainers, musicians and singers

• Created entertainment programming with entertainers and musicians and developed activities and events for cruises from 7 days to over 100 days and up to 2,000 guests per voyage

• Collaborated with other hotel executives and the corporate VP of Sales on a global, cross-functional team to implement themed-charter cruises which resulted in the generation of over $20 million in revenues

• Collaborated with senior leaders on the creation, planning and execution of events and parties for the President of Holland America Line for up to 1,000 guests

• Collaborated with corporate office to select the staff for the Grand Voyages including headline entertainers, musicians, guest chefs, guest speakers and event staff

• Created all printed and digital content on a daily basis for guest use and ensured content met company and brand standards

• Improved employee performance and delivered credible feedback that resulted in the promotion of over 40 employees to various positions

Assistant Cruise Director May 2007 - May 2013

Consulted on entertainment strategy and execution for the entertainment department

• Created and hosted entertainment events and activities for our international clientele

• Managed the programming of the ship nightclub and collaborated with the F&B team to develop programming to drive revenue and events

EDUCATION

Johnson and Wales University Miami, FL

Bachelors of Hotel/ Restaurant Institutional Management May 2002

ADDITIONAL INFORMATION

Computer: Microsoft Excel, PowerPoint, Visio, Word, Outlook, Publisher

Interests: Travel, Cooking, Reading, Swimming

REFERENCES

Daniel Bernbach - Vice President, Entertainment Operations - MGM Resorts International

Email: *********@*****.***

Phone: 617-***-****

Henk Mensink - Hotel Director - Holland America Line

Email: **************@*****.***

Phone: +31 6 53 50 01 86

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