Customer Service Truck Driver
Resume:
Benjamin Jackson
Florence, SC *****
**********.******@*****.***
WWW: Bold Profile
PROFESSIONAL SUMMARY
Qualified CDL with solid background in long-haul transportation across diverse routes. Proven track record of safely delivering goods, ensuring timely schedules, and maintaining vehicle integrity. Demonstrated proficiency in route planning and compliance with transportation regulations.
WORK HISTORY
CONTINENTAL TRUCK DRIVER 08/2023 to 03/2025
Continental Express Inc. - Gaffney, SC
Assisted in the training of new drivers, sharing best practices for efficient route planning and safe truck operations.
•
• Improved delivery efficiency by planning and executing optimal routes for long-haul trips. Ensured proper load distribution within trailers through diligent weight balancing procedures.
•
Adapted quickly to evolving client needs or unforeseen challenges while maintaining adherence to deadlines and quality standards.
•
Contributed to a positive team atmosphere by collaborating closely with dispatchers and other drivers for seamless coordination during pickups and deliveries.
•
Enhanced customer satisfaction by providing timely updates on deliveries and addressing concerns professionally.
•
PICKUP AND DELIVERY DRIVER 06/2022 to 08/2023
Yellow Freight - Florence, SC
Provided exceptional customer service through professional communication and problem- solving skills.
•
• Resolved customer concerns promptly, fostering strong relationships with repeat clients. Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
•
Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
•
Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
•
• Enhanced customer satisfaction by providing timely and accurate delivery of frieght SHUTTLE/ROLL DRIVER 05/2022 to 06/2022
Red Baron Transportation - Charlotte, NC
Maintained cleanliness of assigned vehicles both inside and out, promoting a positive company image on the road.
•
Demonstrated strong problem-solving skills when faced with unexpected road conditions or traffic delays, finding alternate routes to ensure timely deliveries.
•
• Provided excellent customer service while delivering rolls to various job sites, addressing client concerns promptly and professionally.
Reduced vehicle maintenance costs through conducting regular inspections and preventative maintenance tasks.
•
Participated in regular safety meetings and training sessions to stay up-to-date on industry best practices and maintain a strong safety record.
•
• Utilized GPS navigation systems to effectively plan the most efficient routes for deliveries. LINEHAUL DRIVER 08/2020 to 04/2022
Estes Express - Darlington, SC
Demonstrated professionalism in all interactions with customers, representing the company in a positive manner at all times.
•
Adapted rapidly to changing conditions or situations during transit, demonstrating flexibility when faced with unforeseen challenges or obstacles enroute.
•
Mentored new drivers on best practices for safe driving techniques, fostering a culture of responsibility within the team environment.
•
Assisted in implementing GPS tracking technology into daily operations, streamlining communications between drivers and dispatchers while improving overall operational efficiency.
•
Conducted thorough pre-trip inspections to ensure vehicle safety and compliance with regulations.
•
Ensured timely deliveries by maintaining strict schedules and adhering to federal regulations.
•
SHUTTLE TRUCK DRIVER 11/2019 to 08/2020
Red Baron® - Charlotte, NC
Collaborated with dispatch team for efficient coordination of pick-ups, drop-offs, and route adjustments when necessary.
•
Demonstrated adaptability by adjusting schedules to accommodate unexpected changes in weather or traffic conditions.
•
Upheld excellent attendance record while managing tight deadlines under pressure without compromising safety standards or quality service levels.
•
Minimized accidents with defensive driving techniques and constant awareness of road conditions and traffic patterns.
•
Supported a clean environment by disposing waste materials responsibly at designated facilities after each delivery run.
•
Streamlined delivery process by effectively planning and executing efficient routes for timely deliveries.
•
PICKUP AND DELIVERY DRIVER 06/2016 to 11/2019
Saia Motor Freight - Darlington, SC
Provided exceptional customer service through professional communication and problem- solving skills.
•
Maintained vehicle safety and cleanliness, ensuring a positive representation of the company.
•
• Increased delivery efficiency by effectively organizing cargo within the vehicle.
• Navigated traffic with care to ensure the safe arrival of both passengers and packages.
• Delivered packages to customer doorsteps and business offices. Worked scheduled hours as required and took on available shifts during holidays and busy periods.
•
PICKUP AND DELIVERY DRIVER 11/2012 to 06/2016
Central Transport, LLC - Darlington, SC
• Provided exceptional customer service through professional communication and problem- solving skills.
• Resolved customer concerns promptly, fostering strong relationships with repeat clients. Assisted customers with loading or unloading items when necessary, demonstrating a commitment to superior service.
•
Continuously updated knowledge on regulations related to transportation industry safety standards.
•
Handled sensitive materials responsibly, ensuring confidentiality during pickups and deliveries of important documents or packages.
•
• Kept detailed mileage and fuel reports to track overall fuel costs. EDUCATION
Transport Training - Newberry, SC CDL
CDL, 08/1998
Contact this candidate