Service Representative Customer
Resume:
A L I S H A
C H A N D L E R
**************@*****.***
Fulton, MS 38843
PROFESSIONAL SUMMARY
Responds to customer inquiries with courtesy and professionalism. Skilled at accepting high volume of inquiries, researching information and explaining details. Cheerful and upbeat, creating friendly environment and minimizing complaints with top-notch service. WORK HISTORY
Customer Service Representative, Omni, Jul 2021 Oct 2024, Remote Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Resolved customer inquiries, complaints, and issues providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and questions. Resolved product and service issues promptly.
Customer Service Representative, Alorica, Feb 2019 Jul 2021, Remote Communicated with clients over phone, email and chat platforms. De-escalated customer complaints using specialized communication techniques. Resolved customer inquiries, complaints, and issues providing insightful solutions. Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
Technical Support Representative, AT&T, Jul 2017 Feb 2019, Remote Escalated advanced customer issues to next-level support or managers to facilitate resolution. Gathered information from multiple sources to make technical decisions or suggestions. Diagnosed program malfunctions, identifying root causes and implementing corrective solutions.
Guided users through password resets and account unlocks using established security protocols.
SKILLS
Negotiation Skills Data Entry
Medical terminology knowledge Microsoft Office
Technical Proficiency Account updating
Active Listening Technical Support
Troubleshooting systems Scheduling appointments
A
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