Product Management Owner

Sudhir Nakhwa – Summary

**+ years of product management experience, Certified Scrum Product Owner, and SAFe POPM trained with over 5 years of software development experience.

Product experience includes:

oCollaborating across and with multiple teams and stakeholders to provide curated content and dashboards

oEpics, Features, and Stories creation

oUtilizing Metrics and Insights to direct prioritization, improve product, and communicate status to leadership and stakeholders

oWorking cross-functionally with a distributed/remote team and external contractors

oExtensive experience with Jira and Confluence

oFamiliarity with BI tools such as Tableau and PowerBI

oReport generation and analysis experience

oData representation, storytelling, analysis, and modeling experience

oDirect-to-consumer experience working with UX product design and software engineers

oOwning and improving KPIs and actively measuring KPIs through and post-product releases

oBacklog management in tools like Jira and Azure DevOps and a continuous deployment pipeline

oGoogle Analytics and data visualization tools

oUser Research, including customer visits to solicit feedback and conduct user interviews.

oFinancial modeling to determine lifetime costs and manage financial performance.

oKPIs to measure product health and performance metrics and aid in dashboard creation

oInfluence and negotiations with teams across technology, business partners, and third-party vendors

oCreation and running of A/B tests

oFamiliarity with Cloud, Client-Server, Saas, Paas, and AI applications

Adept at creating artifacts:

oProduct Lifecycle, Product Strategy, Storyboards, Wireframes, and User stories

oUse Cases and Business Process Models (including Swimlane diagrams)

oData Flows, Functional Flows, Product Flows, Information Flows

oProduct Architecture, System Architecture, Data Architecture

oTechnical Specifications and Executive Summaries

Tools:

•Jira, Confluence, ServiceNow, and Azure DevOps

•Analytics: Google and Adobe

•Microsoft Office, G-Suite: Google Docs, slides, calendar, and Gmail

•Oracle Database and SQL Server

•Visio, Figma, Lucid Chart, Keynote, Slack, Zoom, and Miro

AI/ML Training: Prompt Engineering, Python

Qualifications:

•Master’s degree in Computer Engineering and MBA

•10 years of product management & UX experience

Sudhir Nakhwa

2504 Brandywine Dr Email: *******@*****.***

Melissa, TX 75454 Phone: 415-***-****

Product Manager

With over 10 years of experience in product management, I’ve led the development and launch of innovative first-party mobile and web applications, guiding cross-functional teams through 0-to-1 product lifecycles and large-scale platform migrations. I specialize in delivering seamless digital experiences by aligning business objectives with technical execution—partnering closely with design, engineering, marketing, and operations teams. My approach is rooted in data: I utilize analytics and customer feedback to inform product strategy, prioritize features, and continually optimize app performance and user engagement. I’ve overseen mobile app roadmaps that scale across high-traffic environments, ensuring performance, security, and integration of emerging technologies, including GenAI. Known for stakeholder transparency and customer-first thinking, I excel at driving alignment, adoption, and impact across global teams.

Professional Experience

Product Management Consultant Apr 2019 - present

AT&T: Led digital product management for web and mobile Checkout to drive digital conversion rates for internet, voice, and wireless products. Analyzed Voice of Customer data daily to guide decision-making. Created a feature for business customers to be able to move their internet service. Worked with tech teams on API development and with UX teams on the customer journey, page layout, and A/B testing.

Sam’s Club: The legacy systems were inefficient, resulting in measurable losses for the business in both stores and online. The goal was to perform a complex re-platforming to a retail B2B enterprise SaaS merchandising platform, including intricate integrations, APIs, and third-party solutions. I created several data and reporting solutions, including an ETL design and a comparator that identified data inconsistencies. The team’s efforts led to meeting the 95% migration goal ahead of schedule.

Citibank: There was a need to manage effective business rules for overseeing activities, risks, controls, and monitoring the bank. Reporting to an SVP, I led the creation of a web SaaS product from 0 to 1 for Global Risk and Controls automation.

eBay: Following the dissolution of the PayPal-eBay relationship, eBay was required to manage its own Know Your Customer (KYC) regulatory procedures. I co-directed the transformation of the global managed payments and KYC initiatives onto new platforms.

JCPENNEY, PLANO, TX Aug 2018 – Feb 2019

Product Management Lead

Recruited to transform web and mobile and desktop shopping, enhance omnichannel capabilities, and improve user retention and fulfillment experiences for jcpenney.com and stores.

Led product management and user experience for Cart, Checkout, Enterprise Fulfillment, Payments, Lists, Customer Account Management, Buy Online Pick-Up in Store, UX Research, UX Design, and A/B testing for jcpenney.com.

Exceeded annual business KPIs by 20% in my first three months.

MACY’S, NEW YORK, NY Mar 2016 – Aug 2017

Product Management Lead, Macys.com & Bloomingdales.com

Led 12 product manager staff in New York, Silicon Valley, and Austin to enhance eCommerce Merchandising systems at Macys.com and Bloomingdales.com using Agile. The systems included product catalog, item setup, pricing, catalog management, site merchandising, marketing, promotion management, imaging systems, retail planning and forecasting, and data services for all channels: dot com, email, mobile, search, in-store systems, and future opportunities.

Contributed $423M of business in my first year.

WALMART GLOBAL E-COMMERCE, SAN BRUNO, CA Feb 2013 – Mar 2016

Group Product Manager, Markets and International

Led product owners to drive web and app eCommerce re-platforming of Walmart’s UK market. Partnered with 120+ globally dispersed diverse cross-functional team members and stakeholders in the US, UK, Bulgaria, and India to revamp George.com. Capabilities included Customer Acquisition, Search and Browse, Personalization, Promotions, Checkout, Payments, Fraud, Customer Service, and Logistics. Omnichannel features included Lockers, Buy Online, and Pickup in-store.

Project success increased revenues by $367M over three years.

ACINTI CORPORATION, SAN FRANCISCO, CA Dec 2004 – Dec 2012

Principal Product Owner and Manager

Founder of a boutique firm that provided strategy, operations, product, and technology management consulting services.

Achieved $105+M value for clients and enabled IPO filing of $2B. Notable accomplishments include:

Charles Schwab:

Designed and launched the front end of eConfirms, an industry-first email confirmation of stock trades.

Hewlett-Packard:

Drove over $20M in annual benefit by detecting price overruns in the supply chain.

Nielsen Mobile:

Increased revenue forecasts by 43% by designing an innovative new B2B survey product.

Epocrates: (now part of Athena Health) Clinical mobile apps for drug interaction and clinical practice guidelines

Enabled $2B+ IPO filing by developing financial product compliant with SOX rules.

START-UPS, SAN FRANCISCO BAY AREA Jan 2002 – Dec 2004

Product Management Consultant

Product management consulting to entrepreneurial ventures.

Developed a new vertical channel strategy for a Cash Advance and Check Cashing business to enter a new market by innovating an industry-first fingerprint identification methodology to reduce fraud and payback defaults substantially.

501CLICK CORPORATION, OAKLAND, CA Oct 2000 – Dec 2001

Principal Product Manager

Start-up online Marketplace provider of goods and services for SMBs.

Created an industry-first B2B eCommerce and marketplace platform for non-profits. Built a profitable eCommerce channel from scratch by leading operations, product management, and engineering teams in the US and India.

Created the first online B2B services marketplace business, 8 years ahead of Groupon.

Education

Columbia Business School, Columbia University, New York, NY

Master of Business Administration

University of Massachusetts, Amherst, MA

Master of Science in Electrical and Computer Engineering

South Dakota State University, Brookings, SD

Bachelor of Science in Electrical Engineering

Scrum Alliance

Certified Scrum Product Owner

SAFE: POPM, LPM, and Scrum Master

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