Executive Assistant Amazon Web

Maria Sierra

Work History

Better Direct – Executive Assistant

April 2024 – Present

Oversee CEO’s direct customers and maintain consistent communication

Assist CEO with daily tasks and needs, varying by day

Provide quotes and organize customer orders daily

Ensure all licenses are renewed or notify customers of expiring licenses ahead of time

Check inventory and availability for customer needs

Assist with market research and large builds based on customer requests

Work with multiple government-wide contracts for federal branches, including the military

Identify potential opportunities through various government sites

Work with IT parts and have a solid understanding of IT systems

Amazon August 2020-January 2024

Process Assistant

June 2023 – January 2024

Managed the Universal Item Sort (UIS) department

Communicated with all levels of staff to maintain a productive environment and uphold safety

Built and managed critical roles teams to aid in departmental operations

Reported to Senior Managers and Operation Managers regarding departmental flow and performance based on data from Amazon Web tools

November 2022-June 2023

Learning Ambassador

Outbound Shipping Clerk

Process Guide

Trained and onboarded new associates during their first two weeks

Provided clear explanations of job responsibilities, department metrics, and covered gaps in virtual training

Audited associates after one-on-one training and ensured they passed their learning curve

Maintained communication with Operations, Corporate, Transportation, and 3P carriers to ensure outbound loads stayed on schedule

Addressed daily obstacles through case generation and escalation

Prioritized divert capture to plan while maintaining scheduled departures

Communicated safety and operational concerns with the TOM Team

Addressed operational barriers and coached associates to maintain a smooth workflow

Utilized data from Amazon Web tools to guide and manage operations

TDR (Trailer Dock and Release) Associate

Trailer Sweep and Audit Associate

August 2020 – June 2023

Conducted safety compliance inspections for trailers

Monitored trailer carrier equipment placement using GTDR Amazon Web tool

Ensured safe docking and release procedures to maintain fluid load operations Managed trailer sweep operations using Amazon Watchtower Excel tool

Monitored trailer container errors, destination limitations, and resolved problems before trailer release

Conducted audits to track trailer movement and container verification

Skills

Proficient in Microsoft Office Tools (Word, Excel, Outlook, etc.)

Strong analytical skills with experience in Amazon Web tools (GTDR, SSP, YMS, DockFlow, etc.)

Quick learner, able to adapt and perform tasks efficiently

Excellent interpersonal skills, capable of building relationships and giving/receiving feedback

Strong problem-solving skills to address and resolve barriers promptly

Fluent in multiple languages (Native Spanish speaker)

Knowledgeable in GWAC and other government contracts

Education

Bachelor of Arts in Computer Science and Engineering (In Progress)

Arizona State University, Tempe, Arizona

High School Diploma

Arizona Virtual Academy, Surprise, Arizona

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