Customer Service Call Center

Janeene Marie Jones

***E Farrington Ct.

Lakewood, NJ 08701

********@*****.***

848-***-**** (cell)

Committed and dedicated to supplying customer needs and getting the job done in a timely fashion. Great critical thinking, multi tasking skills, and a hard worker. Strong leadership qualities and professional demeanor, works well with others and adapting to a fast pace environment.

Highlights

● Telephone skills

● Filing, faxing, and mailing

● Organized

● Microsoft Word, Excel, and PowerPoint

● Reliable

● Leader

● Multi-Tasker

Experience

Relationship Banker

May 2024- present

Truist

Florence, NJ

Building a relationship with clients and learning about their everyday financial needs to suggest products and services to make their life easier. Setting up new accounts of service, HELOC, auto loans, credit cards. Daily transactions on teller line to have engaging conversations as well as handling escalations.

Business Assistant

March 2021- present

Jjonesgraphics LLC.

Assist with setting up parties and events by making appointments, posting on social media platforms, sending invoices and quotes to clients, collecting payments, ordering supplies as needed

Customer Service Advocate/ Supervisor

May 2017- August 2023

Verizon wireless- Alpharetta, GA

Position in call center setting answering billing questions, and account concerns such as upgrades, orders, and price plan changes. Monthly quota attainment required. Ranked top 20% in call center for 2018. Participated in BRAVE program working with African American community to help with awareness of black culture in and outside of workplace. Acting supervisor role. Lead team in weekly meetings. Handled escalations and problem solved customer issues.

Solution Specialist

Jan 2008-May 2017

Verizon wireless- Sea Girt, NJ

Position held is a retail sales representative. Duties held are to

Qualify every customer for the best wireless solution to Zit their everyday needs by asking questions to obtain the best solution. Daily quota goals were assigned to be met each month and to grow small business base customers. Positions also obtained while in company were a supervisor of customer service. Participate in HR Ambassador Program working for HR department side by side.

Customer Service Representative/Supervisor

June 2006- Jan 2008

Comcast –Eatontown, NJ

Position held is customer service representative. Duties are to handle

Issues at front counter relating to customer's bills, installations,

And trouble shooting. Handing out cable boxes and modems, selling

Of cable packages, and suggesting the purchase of our triple play

Option. Ran the East Brunswick store independently for 5 months with

no supervision. Data entry work performed daily Ziling spreadsheets, excels for reports, closing out work orders for technicians.

Dietary Aide

Mar 2000- Nov 2007

Harrogate – Lakewood, NJ

Position held was a waitress/ dietary aide- job duties were to serve residents 3 course meals in Zine dining atmosphere, performed small functions such as private parties, worked in healthcare facility when needed.

Education

MBA- Business Administration 2014 Centenary College, Hackettstown, NJ

BA- Fine Arts/ Graphic Design 2007 Montclair State University, Upper Montclair, NJ

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