Service Advisor Customer

Michael C. Murphy

****************@*****.***

610-***-**** (cell)

CAREER INTERESTS: To secure a position that will allow me to demonstrate considerable interpersonal skills, an outgoing personality, and generous work ethic. I have eight years’ experience working in customer service in guest services, retail, and community education. I am coachable and technologically savvy. I have great written and verbal communication skills and interact well with my colleagues. I am 100% dependable, conscientious, dedicated, experienced, and professional.

CERTIFICATES in Customer Service & Related Areas

CSIA: CUSTOMER SERVICE INSTITUTE OF AMERICA RELEVANT SKILLS

Qualities of Good Customer Service Professional / Dedicated

Establishing Customer service Metrics Interpersonal / Soft Skills

Foundation Course for Managers Organizational Skills

Building Effective Business Relationships Communication Skills

How to Network; Personal Finance Building Relationships

EDUCATION:

West Chester University Fall 2017 – May 2020

Bachelor of Arts in History, May 2020 (American History Specialization)

EXPERIENCE:

HILTON GARDEN INN, Newtown Square, Pa. August 2023 – Present

Guest Service Agent/Front Desk Customer Service; Full-time; ensure all guests receive 100% outstanding service; greet all guests; process guest reservations, check-ins and departures; provide information to guests, directions, and other assistance; maintain guest information, billing, payment, charges, etc.; balance accounts; maintain daily logs; communicate info to other departments; maintain and organize work area; effectively present information in one-on-one and small group situations to customers, guests, and other employees.

YMCA, Havertown, Pa. May 2022 – August 2023

‘Membership Team’ Customer Service; greet all constituents; develop relationships; ensure member retention and 100% satisfaction; provide interviews & tours to potential members.

Assist clients in registering for programs; perform variety of transactions to maintain member records, cash receipting, credits, and financial assistance; handle incoming & follow up calls.

Provide accurate information on 100% of programs and ensure a positive member experience.

Acme Supermarkets, Havertown, Pa. June 2016 – Present

‘Courtesy Clerk’ Customer Service; handle customer inquiries; assist customers in finding products; resolve customer complaints and problems; use ‘active listening’ skills and exemplary customer service skills, leading to 100% customer satisfaction.

Collaborate with colleagues on in-store projects; also orient and indoctrinate new hires.

Haverford Township Historical Society, Haverford, PA July 2015 – Present

Volunteer / Function as Tour Guide / ‘Docent’ for Haverford Township’s Historical sites.

Provide oral presentations to 100% of all visitors and guests of the site(s), clearly explaining

the exhibits and historical significance of the site(s) in a friendly, courteous manner.

MEMBERSHIPS & INTERESTS

Haverford Township Historical Society American Historical Association

SUMMARY: I want to secure a position that will allow professional growth and dedicate myself 100% to my position and employer. I treat people courteously and function as a professional.

REFERENCES FURNISHED UPON REQUEST

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