Food Service Customer
Resume:
MARIA LUIZA FELISBINO FERNANDES
FITCHBURG, MA,01420
********@*****.*** 617-***-**** www.linkedin.com/in/22maluf Professional Summary
Detail-oriented and motivated individual with a diverse background in customer service and food service roles, including positions at Great Wolf Lodge, Starbucks, and Oliviera's Restaurant. Known for being a fast learner with strong technological aptitude and the ability to adapt quickly to new environments and tasks. Proven skills in multitasking and managing time effectively while maintaining a positive attitude. Eager to leverage strong organizational and communication skills in a remote position, ensuring accuracy and efficiency in data entry and administrative tasks.
Experience
LINECOOK
GREAT WOLF LODGE, FITCHBURG, MA
4/23 – 8/24
● Passing my safe serve exam and receiving the certification
● Effectively prioritizing tasks in a fast-paced environment to ensure timely food service, which strengthened my ability to manage deadlines and work efficiently.
● Coordinating with team members to prepare and serve separate items from a variety of meals during high-volume service, showcasing strong multitasking abilities and teamwork.
HOSTESS, ASSOCIATE
OLIVIERAS RESTURANT], SOMERVILLE, MA
9/2019 – 12/21
● Managed the coordination and fulfillment of online orders by meticulously organizing and assembling each order, ensuring all items were accurate and prepared to the highest quality standards for seamless customer pickup.
● Arranging tables for detailed reservations
● Acted as the primary point of contact for addressing customer complaints and resolving order discrepancies, employing strong interpersonal and problem-solving skills to ensure customer satisfaction and maintain a positive dining experience. Education
HIGH SCHOOL DIPLOMA AT SAUGUS HIGHSCHOOL
[2019] – [2023]
Skills
● Basic Accounting
● Point of Sale (POS) Systems
● Typing Speed
● Inventory Management
Certifications (if applicable)
● SAFESERVE, 2024
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