Client Services Strategic Partnerships

Khurram Amin *********@*****.*** 626-***-****

EXECUTIVE SUMMARY Marketing and client relations executive with extensive experience in building and nurturing strategic partnerships, driving customer satisfaction, and delivering operational excellence. Proven ability to lead cross-functional teams, develop client-centric marketing strategies, and implement scalable solutions that enhance brand loyalty and revenue growth.

KEY SKILLS

• Client Relationship Management

• Strategic Partnerships

• Customer Experience Enhancement

• Team Leadership

• Multi-Channel Communication

• Conflict Resolution and Negotiation

• Data-Driven Decision Making

• Process Optimization

• Marketing Operations

• Creative Oversight

PROFESSIONAL EXPERIENCE

Regal Medical Group, Lakeside Community Healthcare – Heritage Provider Network

(HPN) Affiliates, CA

Vice President of Marketing Operations and Client Services 2022 – Present

• Lead a 50-member marketing team with a $10 million budget, driving growth, retention, and patient experience strategies across Southern California.

• Led client engagement initiatives for major health plans and affiliate medical groups, enhancing collaboration and increasing satisfaction levels.

• Developed and executed comprehensive communication strategies to improve member experience and loyalty towards overall goal of member retention.

• Built cross-functional vendor partnerships to streamline marketing service delivery, resulting in an overall increase in client satisfaction.

• Acted as a primary liaison for executive-level stakeholders, ensuring alignment between marketing efforts and overall client and leadership goals Director of Creative and Client Services 2020 – 2022

• Managed client-focused campaigns, driving a 15% increase in member retention by personalizing outreach and communication.

• Partnered with internal and external stakeholders to understand client pain points and efficiently deliver tailored marketing solutions while operationally working towards lowering overall annual costs.

• Strengthened vendor and partner relationships, resulting in improved service levels and a 30% reduction in turnaround time.

• Oversaw the design and creative department, leading a team of designers and content creators to produce brand-consistent materials that increased brand recognition.

• Expanded internal creative and operational capabilities to reduce reliance on external agencies/vendors to enhance end-to-end client experience. Senior Client Services Manager 2019 – 2020

• Spearheaded initiatives to enhance client satisfaction, resulting in a 25% improvement in Net Promoter Scores (NPS).

• Collaborated with internal teams to resolve escalated issues efficiently, reducing resolution time by 40%.

• Developed training programs for client-facing staff, enhancing service quality and client retention.

• Collaborated with operations, compliance, and legal teams to ensure effective execution of patient-centric campaigns during the COVID-19 pandemic. Malaysian Consulate and Ministry of Tourism and Culture, Los Angeles and New York Senior Global Marketing Executive 2015 – 2019

• Established strategic partnerships with key stakeholders in the tourism and hospitality industries, increasing destination visibility and tourist inflow.

• Delivered tailored B2B marketing solutions, contributing to a 6% annual growth in tourism from the Americas.

• Developed and led global marketing campaigns including "Malaysia Truly Asia" and

"Year of Festivals," contributing to a 6% annual growth in tourism.

• Strengthened B2B relationships through international trade shows and corporate partnerships.

Montage Hotels and Resorts, Beverly Hills, CA

Guest Relations Manager 2012 – 2015

• Provided exceptional service to a high-profile clientele, increasing guest satisfaction scores by 15%.

• Developed personalized guest experience programs, resulting in a 13% increase in repeat bookings.

• Collaborated with corporate partners to host exclusive events, expanding the property’s brand presence.

Mars Food Group, Uncle Ben’s Rice Division, Rancho Dominguez, CA Consumer Logistics Specialist 2009 – 2012

EDUCATION

California Polytechnic University, Pomona

• BA in Marketing Management – 2007

• BA in International Business Relations – 2008

• BA in Business Administration and Entrepreneurship – 2008

• Study Abroad Program, Foundation of International Education, London, UK – 2007-2008 References available upon request.

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