Production Supervisor Customer Service

WILLIAM D. TIERNEY **** North *** West ● Greenfield, Indiana 46140

*********@*******.*** ● 317-***-****

Summary

Production Supervisor detailed in maximizing product output and quality. Adept at troubleshooting line issues to meet manufacturing standards. Strategic in streamlining processes and procedures directly impacting the bottom line. Effective at managing, training and supervising employees to reach company objectives and increase customer satisfaction. Major strengths in problem solving, research, customer service interaction, and comfortable in resolving manufacturing related issues. Experience

Caito Foods & FreshRealm Foods Indianapolis, Indiana Production Supervisor 2018-2025

Specializing in the preparation of fresh food. Production of retail foods in a high volume and high paced environment. Working to make customers’ jobs easier by ensuring that the freshest and most on-trend products make it to kitchens nationwide.

● Supervising a team of 120 employees

● Responsible to supervise the day-to-day production activities to ensure production demands are met in a timely manner.

● Ensure productivity, sanitation, quality control and safety standards are met on a daily basis.

● Understand USDA regulations and OSHA requirements and comply with manufacturing standards.

● Work with cross-functional departments to ensure prompt and timely resolution of any issues.

● Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals.

● Report to management CA on manufacturing setbacks.

● Verify product meets manufacturing standards.

Department of Defense

DCMA Indianapolis, Indiana

Industrial Specialist GS 1150-11 2009-2017

Specializing in overseeing of military contractors such as Raytheon, Major Tool and Rolls Royce. To insure the On Time Delivery Status to the warfighter.

● Procuring a wide range of items for the Department of Defense and other federal agencies-satellites, missiles, communication systems, helicopters and more.

● Interact and communicate on a regular basis with the production and management team at various contractors’ sites.

● Perform plant surveys to determine if small and large business firms are qualified to produce and deliver, in the time frames specified, complex equipment, systems, construction, services, and research under Government prime contracts.

● Prepare Certificate of Conformance (COC) narrative reports and recommendations that provide specific information to resolve divergent views expressed by various sources.

● Counsel small businesses on various technical matters relating to production processes, government procurement procedures and regulations, contract administration.

● Provide technical advice to contracting officers as required.

● Exercise judgmental decisions, after careful analysis and interpretation of statutes, regulatory and directive material, in order to develop and recommend those procedures, techniques and other criteria that will effectively implement the program.

● Conduct follow-up reviews and plant inspections to determine whether COC contractors are meeting the terms of the contracts, reporting on such areas as delivery schedules, adherence to specifications, and plant loading.

● Manage a portfolio of other-than-small business (OTSB) contractors, including prime contractors and OTSB subcontractors. Remy International Anderson, Indiana

Quality Support Engineer 1998-2005

Liaison for seven GM plants, two Mercury Marine, Kohler and Peterbuilt plants to assure quality and reliable parts received by each customer.

● Reduced down time by 25% on product trial runs by insuring a flawless component through quality audits.

● Annually reduced or eliminated plant product resolution reports by 50% by interfacing directly with quality directors and engineers to resolve product rejects.

● Doubled number of accounts through quality issue reductions and increased customer satisfaction. Delco Remy America Anderson, Indiana

Warranty Technical System Manager 1995-1998

Managed and maintained heavy duty warranty lab interfacing with customers and engineers in order to produce a quality product for Delco Remy America.

● Streamlined FIFO (first-in-first-out) product analysis procedure reducing the amount of product and staff by 50%.

● Detected four new alternator component failures resulting in product development changes which reduced warranty cost by 75%.

● Hired, trained and supervised 15 warranty technicians.

● Prepared Warranty Center for QS9000 certification resulting in a lean analysis system. Education

Purdue University, Anderson, Indiana Manufacturing Princeples Indiana Vocational Technical College, Anderson, Indiana AAS Medical Electronics Ball State University, Muncie, Indiana Business

Professional Certification Certified IPC Specialist; QS9000 Certified Company Sponsored Training ISO Audit Training Quality Assurance Procedures Lean Manufacturing Training; Yellow Belt & Green Belt Cert. ISO 9000 Awareness

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