Support Specialist Customer Service

Tracy Delano Thomas

Tampa, FL

Professional Summary

HIGHLY SKILLED CUSTOMER SERVICE AND OFFICE SUPPORT SPECIALIST Over 25 years of Exceptional Service Specialize In Program Support Specialist, Payroll Benefits Administrator, Customer Service Support, Transportation and Human Services. Financial and Billing Audits, Project Management/Payables and Receivables. Work Experience

Shipping and Receiving Associate

ICP Group-Suncoatings-Tampa, FL

December 2023 to Present

Preparation of Shipping Bill of Lading and Custom documents. Communicate and coordinate with customers and carriers to schedule picking up and arrange timely delivery of the daily loads. Checking in and assigning doors to drivers and carriers. Working in Syspro, Reconex, and other client transportation scheduling portals. Generating the Sales Orders and Back Orders to be printed from fulfillment Report. Participate in annual inventory audits. Communicate with sales and purchasing account reps to advise of order short-shipping/order discrepancies. Input shipping and order information in Vendor Freight Routing Transportation Management Portol to notice the customer of product ready to ship. Preparation of Hazmat shipping paperwork and other safety compliance documents. Maintain detail shipping tracking report and records. Preparation of shipping and product labels. Shipping Office Assistant

Sofidel America-Haines City, FL

August 2018 to November 2023

Preparation of Shipping & Receiving billing & Bill of Lading documents. Setting up the daily shipping load list for pre-loads to be staged and loaded before dispatching. Assigning trailers to doors for loaders. Working in Transporeon, Appointment Plus and SAP to generate shipping and receiving loading schedules. Participate in Monthly inventory audits. Communicate with carriers, sales and purchasing account reps to advise of order short-shipping, to request ETA status of tardy trucks on the loading schedule. Commercial Custodial Service Attendant

MaidPro of Polk County-Lakeland, FL

April 2019 to November 2019

Support MaidPro Business Clientele by providing custodial services to assist clients with practices to promote a safe, sanitary and hygienically sound environment for the community they serve. Work assignments in; Corporate Offices, Model Homes, Subdivision Club Houses and Public Warehouse Facilities.

Industrial Commercial Cleaning Assistant

Kelly Talent Staffing Services-Haines City, FL

June 2018 to September 2019

assignments)

Support Sofidel America's HR staff by covering reception duties; answering phones, preparing shipping and mailing packages for the IT and Shipping coordinator and any other administrative or operation departments. Identifying and sorting; mail, invoices and supply orders to requisitions and or purchase orders.

Preparing recruiting staff manuals and updating procedural processes. Supporting inbound transportation traffic inquiries. (at completion of HR assignment) Providing industrial custodial services to (5) departments at the Haines City Plant. Assist Safety and Environmental department managers with practices to promote a safe, sanitary and hygienically sound environment for plant staff and trucking clients visiting the plant. Commercial Custodial Service Attendant

Executive Management Services-Tampa, FL

January 2019 to June 2019

Support Executive Management Services' Business Clientele providing custodial services to assist clients with practices to promote a safe, sanitary and hygienically sound environment for the community they serve.

Payroll-Benefits Administrator

Sofidel America-Haines City, FL

August 2018 to November 2018

Liaison between third party contractors for COBRA benefits enrollments. Supported Risk & Safety Manager for Sofidel America’s Good Manufacturing Practices to promote a safe, sanitary and hygienically sound workplace. Worked in third party ADP payroll provider system to process employee terminations, status changes, setting up garnishments, child support order deductions, and medical support orders for benefits payroll deductions. Liaison for company’s seven state area employee wage calculation and verification request. Responding to; investigating and resolving payroll related questions from employees and communicate to Corporate Payroll & Benefits Managers to answer to the causes of discrepancies/and or payroll deductions due to garnishments/support orders/medical support orders.

Prepared HR-health manuals and benefit packages for new hire orientation. Worked SAP purchasing system for auditing checks on purchase orders, requisition order entries and invoicing.

Maintained awareness of changes in benefits and compensation laws and ensure that records and procedures comply with the updated regulations.

Responsible for the delivery of changes on behalf of Sofidel’s Payroll & Benefits Managers & Directors to the Latin limited English proficient employees as needed. Substitute Teacher and Substitute Paraprofessional/ Payroll-HR Support Staffing Assistant

Staffing Services

Kelly Educational & Talent-Lakeland, FL

November 2016 to August 2018

Filled in as a substitute teacher educator in liberal arts, science and mathematics for k-12. Assisted teachers educating specialized developmentally challenged students and youth at risk specialist programs.

Responsible for the communication delivery of matters for Managers & Directors to the Latin limited English proficient employees as needed.

Independent Business Financial Coach

Primerica-Brandon, FL

April 2016 to September 2017

Provided financial coaching and technical assistance to families to secure their estates and business preparation.

Provided family planning financial alternatives for solvency and protection. Public Transportation Specialty Grants Project Management Coordinator and Financial Auditor

6/2007-4/2016 State of Florida Department of Transportation Ft.Lauderdale/Tampa, FL

Assisted with the planning, acting as the resource liaison bridging coordination efforts, evaluating and monitoring specialty funded projects as to the solicitations, oversight, administering contract and bid order set ups as well as the allocation of federal and state funding compliance. Reviewed and processed of funding invoices, coordinating training and approval of Transportation Coordinator

State Dept of transportation-Tampa, FL

June 2008 to April 2016

Audited of contract files and reconciliation of contracts for close out. Processed of Journal Entries, coding of invoices, reconciling cash disbursement reports, preparing specialty financial reports, reviewing payroll and budgeting reports pertaining to contractors. Involved in the transit system's review of negotiated contracts and review of the setting up of Purchase Orders against Work

Order Changes/and bid documents.

Interacted with county and other governmental officials, consultants, vendors and project engineers. Attended court for case management.

Attended coordinating board, homeless coalition and human services networking board meetings. Education

Certification in Certified Public Management

Florida State University

AAS in Business Administration Accounting

Plaza College - Queens, NY

High School Diploma

Forest Hills High School - Forest Hills, NY

Skills

• Analysis skills

• Case Management

• Contract Negotiation

• SAP

• Payroll

• Assistant Case Coordinator

• Accounting Assistant

• Management/Supervision CPM Certification

• Microsoft Word

• Microsoft Powerpoint

• Mentoring

• Financial Management Services Commercial Custodial Svcs.

• Public Mgt./Grant Project Mgt. Compliance Program Specialist

• Services Coordinator Receiving & Shipping Transportation Billing

• Microsoft Outlook

• Customer ServiceTraining

• Bilingual: English and Spanish

• Reconex (2 years)

• Vendor Freight Routing Management (2 years)

• Computer Skills. Office Support/Payroll

• Purchasing

• Microsoft Excel

• Navisphere Transportation Portal (2 years)

• Balance Sheet Reconciliation

• Office experience

• Bank Reconciliation

• Office Management

• Coaching

• Forecasting

• Auditing

• Workers Compensation Benefits Human Services Coordinator

• Industrial Commercial Cleaning

• garnishment & child support payroll administration

• Microsoft Office

Certifications and Licenses

Certified Project Manager

August 2016 to Present

Driver's License

May 2021 to June 2029

Certified Purchasing Manager

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