Customer Service Data Analyst
Resume:
CHARISSE
ALFARO
CARMICHAEL, CALIFORNIA *****
***********@*****.***
PROFESSIONAL SUMMARY
Dependable, ethical, and detail-oriented candidate seeking to expand skills and contribute to company success.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Exceptional at troubleshooting problems and initiating successful solutions. Impressive verbal and written communication with strong background cultivation, positive relationships, and exceeding goals. Analytical data analyst that forecasts company's present status by comparing past and future trends. Brings innovation and goal, solution-based approach to strategically solve problems. Affluent with job-related computer software and hardware.
SKILLS
Technical Analysis & Support
Client Services & Support Lead
Attention to Detail
Data Visualization and Presentations
Profitability enhancement
Data Security
Project Management
Scheduling Organization
Escalation solving abilities
EXPERIENCE
Remote Senior Claims Processor II
United Health Group
May 2022 - July 2024
Collaborated with adjusters, investigators, and other professionals to gather relevant evidence for claims evaluation.
Referred suspicious or high-value cases to appropriate departments for further investigation or legal action.
Examined claim forms, policies, endorsements, and client instructions to identify potential issues.
Priced claims manually based on specific rates outlined in Access, SQL, Microsoft, Medicare system.
(Contract) Remote Escalation Specialist II
Robert Half (Aura Salonware Inc)
July 2021 - March 2022
Nurtured customer relationships with regular contact and service based on trust.
Monitored performance metrics and identified areas for improvement in customer service process.
Facilitated orders by preparing quotes, processing payments and tracking delivery.
Utilized CRM software to track customer interactions and manage cases efficiently.
Remote Technical Support Lead II
Vagaro Inc.
March 2020 - June 2021
Recorded customer issues on database to streamline process and fastrack resolutions.
Guided calls using excellent communication skills and decisive approach.
Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
Diagnosed and resolved technical hardware and software issues.
(Contract) Collections Manager
Robert Half (Collection Bureau of America)
October 2019 - February 2020
Guided calls using excellent communication skills and decisive approach.
Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
Diagnosed and resolved technical hardware and software issues.
Recorded customer issues on database to streamline process and fastrack resolutions.
(Contract) Client Service Manager
Robert Half (Fortinet)
August 2019 - October 2019
Built and maintained relationships to promote rapport with customers.
Trained employees by providing performance feedback and coaching in service techniques.
Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets.
Managed team's work schedules to complete customer coverage.
(Contract) Client Service Executive Assistant II
Robert Half (PDS Tech/American Water Service)
March 2019 - July 2019
Capitalized on emerging opportunities, tracking market trends and preferences.
Achieved profit targets with balanced, strategic pricing structures.
Developed pricing strategies to meet business objectives and remain competitive.
Crafted marketing material and content in consistent tone and brand voice.
Visa Processing Officer II
CIBT Inc.
February 2018 - January 2019
Identified potential fraudulent applications through thorough analysis and investigation.
Collaborated with team members to process high volumes of visa applications efficiently.
Liaised with embassies, consulates, and other government agencies as needed for visa processing matters.
Managed applicant database, ensuring timely updates and accurate records.
Front and Back Office Lead Medical Assistant
Bay Health Medical Center
July 2017 - December 2017
Completed intakes, measuring vital signs and documenting symptoms.
Compiled laboratory and x-ray reports, hospital notes and other pertinent data.
Oversaw patient check-in by pulling charts, verifying data and organizing paperwork.
Educated patients on prescribed medications, treatments and procedures.
EDUCATION
National Certified Counselor
National Certificate Board of Certified Counselors, Inc.
July 2023
Bachelor of Arts (B.A.) - Psychology
San Francisco State University
December 2020
Associate in Arts (A.A.) - Psychology
City College of San Francisco, San Francisco
June 2001
Certification - Operations Management
Rio Salado Community College
July 1999
High School
Raoul Wallengberg Traditional High School, San Francisco
July 1997
LANGUAGE
English
Native
Spanish
Native
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