Customer Service Anti-Money Laundering
Resume:
Joel Fuller
Birmingham, AL
************@*****.***
Professional Summary
Seeking a position with a growing organization where I can make a positive impact on revenues and experience long term career growth. While helping companies meet their highest goals in any sales and products.
PERSONAL SUMMARY
Dedicated and efficient worker who enjoys working with individuals. Aware and sensitive to others from different cultures. Task oriented, work well under pressure and able to use technology in the workplace for improved operation. Uses professional approach when working with others in an effort to build trusting relationships with coworkers and clients.
Certified in computers any computer programs that may include Microsoft: powerpoint, excel, word, one note, and office tools.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Wire Ops Processor
First Horizon Bank-Birmingham, AL
August 2024 to Present
Accurately processing incoming and outgoing domestic and international wire transfers, verifying transaction details, ensuring compliance with regulations, and monitoring for suspicious activity, typically within a banking environment, using specialized systems to input and record wire transfer data, requiring a high level of attention to detail and adherence to strict deadlines. Responsibilities:
• Processing wire transfers: Entering and verifying information for domestic and international wire transfers, including beneficiary details, amounts, and currency exchange rates.
• Compliance checks: Screening transactions against anti-money laundering (AML) and sanctions lists to identify potential fraudulent activity.
• Data verification: Confirming the accuracy of wire transfer details by cross-checking with customer information and system records.
• System usage: Utilizing specialized banking software to initiate and track wire transfers.
• Customer service: Responding to inquiries from internal and external customers regarding wire transfer status.
• Reporting: Generating reports on wire transfer activity for compliance and management purposes.
• Issue resolution: Investigating and resolving discrepancies or errors related to wire transfers.
• Calculate exchange rates for foreign currency wires
• Track foreign items and rates
Video Banker
PNC Financial Services Group-Birmingham, AL
July 2022 to August 2024
As a Customer Service Representative within the Video Banking Center, you will be part of an innovative team that supports PNC’s strategic vision by allowing local branch employees to focus on delivering high value sales & service interactions, creating increased revenue generation, and deepening customer share of wallet
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The Video Banking team helps to bridge the gap between self-service options and full service teller lines, and provides transaction capabilities in on-demand cash locations
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The Video Banking Machines are supported by a dedicated Video Banking Team and are available during extended hours, 6 days a week
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Performs customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers
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Delivers CARES model to customers and service partners
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Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
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Refers complex or reoccurring issues
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Maintains high levels of customer satisfaction consistent with PNC's core values
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Demonstrates commitment to quality through customer and service partner interactions
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Documents customer interactions and completes service requests to minimize customer effort or additional action
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Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
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Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Credit Card Customer Service
Wells Fargo-Homewood, AL
June 2020 to July 2022
Wells Fargo/ Credit Card Customer Success Specialist
. Resolve customer complaints via phone, email, mail, or social media.
. Use telephones to reach out to customers and verify account information.
. Greet customers warmly and ascertain problem or reason for calling.
. Cancel or upgrade accounts.
. Assist with placement of orders, refunds, or exchanges.
. Advise on company information.
. Take payment information and other pertinent information such as addresses and phone numbers.
. Place or cancel orders.
. Answer questions about warranties or terms of sale.
. Act as the company gatekeeper.
. Suggest solutions when a product malfunctions.
. Handle product recalls.
. Attempt to persuade customer to reconsider cancellation.
. Inform customer of deals and promotions.
. Sell products and services.
. Utilize computer technology to handle high call volumes.
. Work with customer service manager to ensure proper customer service is being delivered.
. Close out or open call records.
. Compile reports on overall customer satisfaction.
. Read from scripts.
. Handle changes in policies or renewals.
Wire Technician
AT&T-Calera, AL
March 2019 to June 2020
Wire Technicians work in the telecommunication industry and help completing projects that require wiring work. Daily duties seen on a Wire Technician example resume are running wire, creating data connections, installing network racks, maintaining records, performing clerical duties, and providing wiring job estimates.
Mat Machine Operator
Cintas-Bessemer, AL
February 2017 to February 2019
. Responsibilities include inspecting mats for quality and rejecting or feeding into the mat cleaning system .Sorting rolled mats, putting mats away on carts for specific routes
. Pre-treating rejected mats, bringing soiled mat carts from the trucks to the in-feed area, and taking full carts from the off-load area to the trucks and performing machine checks and filter cleanings. Broadband Technician
Charter Communictions-Vestavia Hills, AL
June 2016 to December 2016
. Working in the telecommunications industry, a broadband technician installs or maintains cable, Internet and telephone services delivered to a client's home or business. It is most common for these technicians to perform on-site installation and repairs, traveling to client residences or commercial locations.
. The day-to-day duties of broadband technicians vary by whether they work on routing at the central office or performing services on-site. Those who work at the central office or switching hubs usually require the most technical expertise, directing and routing broadband information to their destination and troubleshooting central problems. Daily duties for broadband installation technicians include:
. On-site installations
. Correction and repair of clients' broadband service . Equipment troubleshooting
. Customer service and education
. Adjusting and troubleshooting broadband signals
. Detailed record keeping
. Climbing and performing on an extension ladder
. Driving and traveling in company owned vehicle's . Working with signal meters and various hand tools. Automotive Technician
Walmart-Bessemer, AL
June 2010 to June 2016
. Inventory associate
. cashier
. stocker on sales floor putting items up
. automotive associate battery adjuster and pull picks
. customer service representative
. cash handler
. Receiver/stocker
. Supervising and training a staff of ten: communicating goals, providing feedback and follow ups where needed, monitoring performance, teaching and supporting Company policies and procedures, ensuring compliance by all employees, participating in the hiring, promotion, teaching, job shadowing, technician certification and evaluation of all technicians.
. Leading inventory operations: helping to improve overall safety and work practices within the shop environment, eliminating shrinkage, demonstrating the proper maintenance of shop tools and equipment to all technicians.
. Assisting customers: offering the best customer service possible to all customers including assisting with purchasing decisions, resolving all customer issues and concerns and promoting products and services Daily/Weekly Reports: reviewing and reacting to daily/weekly reports including Bay System summary reports, service orders, markup/markdown reports, procedure checklists, equipment checklists, compliance checklists, etc.
Examine vehicles to determine extent of damage or malfunctions.
. Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
. Repair, reline, replace, and adjust brakes.
. Review work orders and discuss work with supervisors.
. Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
. Plan work procedures, using charts, technical manuals, and experience. Automotive Technician
Goodyear-Pelham, AL
August 2010 to December 2010
Examine vehicles to determine extent of damage or malfunctions.
. Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
. Repair, reline, replace, and adjust brakes.
. Review work orders and discuss work with supervisors.
. Follow checklists to ensure all important parts are examined, including belts, hoses, steering systems, spark plugs, brake and fuel systems, wheel bearings, and other potentially troublesome areas.
. Plan work procedures, using charts, technical manuals, and experience. Education
Bachelor's degree in Information Technology
Bellevue University - Bellevue, NE
October 2023 to Present
High school diploma
Midfield High School
2006 to 2010
Skills
• Mechanical knowledge
• Climbing
• Quality Inspection
• Banking
• Computer Science
• MICROSOFT OFFICE (4 years)
• CASH HANDLING (3 years)
• EXCEL (4 years)
• Manufacturing
• Communication skills
• Automotive Diagnostics
• CUSTOMER SERVICE (10+ years)
• CASH (4 years)
• Troubleshooting
Certifications and Licenses
Driver's License
Additional Information
SKILLS
. Microsoft Office, Excel, PowerPoint, One Note and Office Tools
. Basic Level Computer Science Course
. Excellent Mathematical Skills
. Customer Service Skills
. Cash handling techniques
. Various hand, air and electric tools skills
. Hydraulic equipment use and knowledge
. Extension ladder and Signal meter use and knowledge
Contact this candidate