Medical Records Customer Service
Resume:
VERONICA NEWTON
**** **** ****** ***** *** K Birmingham, AL 35205 205-***-**** *********@*****.***
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PROFESSIONAL PROFILE
Team-oriented professional with medical administrative, medical records, and healthcare industry experience. Take accountability for the maintenance of medical records, provide administrative support, and ensure quality customer service.
Strong organizational and time management skills with ability to establish priorities to meet timelines.
Pay close attention to detail to ensure accuracy and maintain compliant documentation.
Critical thinking skills necessary to interpret and apply information and resolve problems.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Office Medical Terminology HIPAA Compliance
Patient Processing Medicare Medicaid Medical Records CMS 1500 Claim Form
TECHNOLOGY
Microsoft Office Applications – Word, Excel, and Teams Type 42 WPM myAvatar, PeopleSafe and Greenway EMR
BlueCross Database/EMR Communication Platforms – Zoom
EDUCATION
Fortis Institute – Birmingham, AL Associate Degree – Health Information Technology / Medical Billing, 2015
Ultimate Medical Academy Diploma in Health Sciences – Medical Administrative Assistant, 2022
Hope Inspired Ministries – Birmingham, AL Job Skills Training Certificate, 2020
myCNAjobs Caregiver Certification Program
WORK EXPERIENCE
Helping Heart Senior Care – Birmingham, AL 08/2024 – Present
Medical Receptionist
Handle inbound and outbound telephone calls.
Adhere to HIPAA law and Helping Heart Senior Care procedures and policies.
Utilize AxisCare Medical Management Software.
Meet and greet patients, family members, employees, consumers and vendors.
Maintain the sign in log sheet for tracking, and attendance.
Process documentation pertaining to patients’ medical records, following confidentiality guidelines.
Confirm the certified nursing assistant, home health aide and caregiver appointments.
Update the set appointment by performing EVV (electronic visit verification) via AxisCare Medical Management Software.
Maintaining payroll information by collating, calculating and entering data.
Perform outreaches to the employees to schedule the appointment and apply confirmation via AxisCare Medical Management Software.
Complete all facsimile, filing, operations of copiers, printers and scanners in the office.
Business Systems and Consultants, Inc. – Birmingham, AL 05/2023 – 08/2023
Medical Records Document Prepper (Contracted)
Process patient data into a file to be scanned and uploaded into electronic medical software.
Review medical information when received to ensure patient medical data matches the requested facility and examine information for accuracy.
Handle 50+ medical records per day and package medical data for transfer to Medical Records Department to submit to the requester.
Adhere to HIPAA guidelines to safeguard private and confidential information.
JBS Health Authority – Birmingham, AL 12/2022 – 06/2023
Unit Secretary (Part Time)
Managed inbound and outbound telephone calls.
Followed HIPAA regulations and JBS Health Authority SOP and policies.
myAvatar Electronic Health Records verify the patients’ demographics and confirmed the healthcare plan data.
Patient Registration: received, reviewed, and update all the patient’s data in the software to ensure the accuracy. Adhering to the SOP, establishing the demographics, medical history, insurance, and contact information is current.
Utilized Microsoft office Teams to chat and attend virtual meetings.
Continuum/CVS Health – Birmingham, AL 03/2023 – 04/2023
Customer Service Representative – WFH Agent- Temporary Assignment (Remote)
Handled inbound and outbound telephone calls.
Adhered to HIPAA law and CVS Health procedures and policies.
Provided outstanding customer service to patients, colleagues, and leadership.
Displayed patience, problem-solving, and emotional intelligence skills.
Accepted a temporary assignment to use my healthcare knowledge and educational experience.
Utilized PeopleSafe EMR/Medical Management System to verify the patients’ demographics and healthcare plans.
Insurance verification: confirm coverage and eligibility.
Insurance Eligibility Verification: review the patient’s insurance to determine if the prescription is covered and options of coverage.
Your Choice Senior Care – Hoover, AL 10/2020 – 05/2023
Home Health Aide
Maintained a safe, secure, and healthy environment.
Assisted with activities of daily living – personal hygiene, mobility and feeding.
Handled light housekeeping duties, prepared meals, and completed daily logs documenting patient condition and activities and any changes to patient care plan.
Abided by HIPAA guidelines to safeguard sensitive and confidential information.
Styiker / Hygia Health Services – Birmingham, AL 10/2015 – 07/2019
Production
Assembled, inspected, and sterilized medical equipment per work instructions.
Kept accurate records and production logs.
Worked effectively in a team production environment to ensure quality and timeline standards were met.
Adhered to medical facility policies, standards, and procedures.
ADDITIONAL EXPERIENCE
Completed a 2 month externship for Dr. Ernest Claybon, Jr., MD (Family Medicine)
Handled inbound and outbound calls, scheduled appointments, processed patients, pulled charts, and collected co-pays.
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