Customer Service Representative
Resume:
Estella N White
Seasoned versatile customer service representative
San Antonio, TX 78220
*************@*****.***
Professional Summary
Versatile customer service representative with 15+ years of experience in providing exceptional customer service, managing high-volume calls and emails, and resolving issues promptly. Proficient in medical records, medical billing, and medication administration. Skilled in ICD coding, anatomy knowledge, and medical terminology. Proven ability to work effectively in a fast-paced environment. Willing to relocate to: Houston, TX - Austin, TX
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Konecta-San Antonio, TX
January 2024 to February 2025
• assisted clients with making healthcare appointments with Miracle Ear
• rescheduled appointments and referred to another medical care center for further assistance
• escalated issues or concerns if necessary; to the Customer Service Team
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Built rapport with customers through active listening, empathy, and personalized interactions Customer Service Representative
Sombrero Capital-San Antonio, TX
September 2022 to April 2023
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Assisted clients with Habitat for Humanity mortgage loan accounts. Assisted clients in getting mortgage assistance. Setup durable payment arrangements and speaking to attorney's and Habitat for Humanity personnel.
Direct care Professional/ Medication Aide
Uresti Senior Assistance-San Antonio, TX
August 2015 to September 2021
• assisted clients with daily routine activities such as: home management, (preparation and serving) light meals, grocery shopping attendant, personal care, feeding, transfer/ ambulation, toileting, and dressing.
• monitored and recorded vital signs
• accurately measured, recorded and reported intake and output.
• obtained and recorded daily weight
• administered medication
• communicated with the family, physicians and unit personnel and peers in accurate, courteous, and professional manner.
• scheduled appointments and answered call lights and telephone.
• performed periodical well-being rounds every two hours or as needed. Education
Associates in Medical Billing & Coding
Everest Institute-Bissonnet - Houston, TX
August 2008 to May 2009
Graduated with 3.5 GPA
Skills
• Medical Records
• English
• Medical Billing
• HIPAA
• Order Entry
• Medication Administration
• Customer service
• Microsoft Excel
• ICD Coding
• Anatomy Knowledge
• Phone etiquette
• Triage
• Hospital Experience
• Microsoft Word
• Transcription
• Medical Terminology
• Caregiving
• Medical Scheduling
• Laundry
• CPT Coding
• ICD-10
• ICD-9
• Patient Care
• Meal Preparation
• Medical Coding
• Vital Signs
• Spanish
• Computer Operation
• Insurance Verification
• Organizational skills
• Microsoft Office
• Clerical Experience
• EMR Systems
• Sales
• Communication skills
• Medical Office Experience
Certifications and Licenses
Driver's License
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