Customer Service Representative

SHEREE EVANS

DFW · 214-***-****

**********@*****.***

As a highly motivated Customer Service Representative, my objective is to deliver outstanding support by addressing customer inquiries, resolving issues promptly, and ensuring a seamless experience. With a strong focus on active listening, empathy, and problem-solving, I aim to enhance customer satisfaction and build long-lasting relationships. My proven ability to handle high volumes of calls, multitask efficiently, and maintain a positive attitude under pressure enables me to contribute effectively to a customer-centric environment. My dedication to providing exceptional service and continuously improving aligns perfectly with the company's commitment to excellence

EXPERIENCE

AUGUST 2024 – FEBRUARY 2025

SALES AGEN, Tranzact

As a Tier 1 Sales Agent at Tranzact in health and life insurance, I was responsible for generating new business leads, managing customer inquiries, and closing sales. I consistently exceeded sales targets, achieving a 20% increase in monthly sales by effectively identifying customer needs and matching them with tailored insurance solutions. My ability to build rapport and provide clear, detailed information resulted in high conversion rates and customer retention. Additionally, I contributed to team growth by mentoring new agents, sharing best practices, and fostering a collaborative environment that boosted overall performance

MARCH 2023 – AUGUST 2024

CUSTOMER SERVICE REPRESENTATIVE, First Conveinence Bank- First National Bank Texas

As a CSR at First Convenience Bank, First National Bank Texas, I was responsible for providing exceptional customer service, handling account inquiries, processing transactions, and resolving issues efficiently. I also assisted customers with online and mobile banking, guiding them through setup, troubleshooting, and ensuring a seamless digital experience. By promoting bank products and services, I contributed to a 15% growth in new account openings and consistently maintained a high customer satisfaction rating, resolving over 95% of inquiries on the first call. My attention to detail and strong communication skills helped minimize errors and ensure smooth daily operations, enhancing the overall customer experience and supporting branch goals.

JANUARY 2021 – MARCH 2023

SECURITY OFFICER, Walden Security

As a Security Officer at Walden Security, I was responsible for monitoring and controlling access to the facility, ensuring that 18-wheelers with loaded and empty trailers entered and exited securely. I conducted thorough inspections of vehicles, verified credentials, and ensured proper documentation for all shipments. My attention to detail and ability to identify discrepancies helped prevent unauthorized access, safeguarding company assets. I contributed to a 25% reduction in security incidents by maintaining a vigilant and efficient check-in/check-out process. My commitment to security protocols and clear communication helped ensure smooth operations and compliance with safety regulations. My attention to detail and strong communication skills helped minimize errors and ensure smooth daily operations, enhancing the overall customer experience and supporting branch goals.

SKILLS

Excellent customer service and communication skills, with the ability to effectively handle inquiries and resolve issues in a timely and professional manner.

Strong attention to detail, ensuring accuracy in processing transactions, verifying credentials, and maintaining security protocols.

Problem-solving abilities, adept at identifying solutions and addressing customer concerns or security issues efficiently.

Proficient in sales and upselling, with a track record of exceeding sales targets in both health and life insurance.

Expertise in online and mobile banking support, guiding customers through digital banking processes and troubleshooting issues.

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