Customer Service Data Entry
Resume:
Darlene Staten-Berrien
Tampa, FL *****
***************@*****.***
Work Experience
Assistant Manager
Family Dollar-Tampa, FL
September 2022 to July 2023
Check the accuracy of shipments and orders of merchandise, meet and greet customers, run the register, handle large sums of money, open and close the store, oversee 5 employees, sweep, mop, and stock the shelves, and lost prevention.
Housekeeper
Xtremely Clean Janitorial Service-Tampa, FL
December 2021 to March 2022
Clean the City Hall and Mayor's office. Sweep, dust, mop, take out trash, etc... Cashier/Waitress/Hostess
Yummy Homestyle Buffet-Tampa, FL
June 2021 to January 2022
Serving drinks, waiting on tables, greeting customers, handling cash, helping with dishes Tier 1 Customer Service Representative
MAXIMUS FEDERAL SERVICE-Tampa, FL
August 2019 to January 2021
Taking large volume of incoming calls, data entry, using Microsoft office, Microsoft Teams, help customers set up Marketplace account, help customers sign up for their family health insurance that fits their budget and needs, problem solve, transfer customers to the right department for escalation. Construction Worker
A Advance Septic & Construction/People Ready-Tampa, FL July 2019 to October 2019
Remodel the inside of PetSmarts, Targets, and Walmarts; using gondola jacks and moving metal walls and beams within the store. While utilizing a staging area in a tent for storing our supplies. Driving a forklift to move supplies to and from the staging area. Also used a pallet jack when necessary. Driver Helper
U.P.S.-Tampa, FL
October 2013 to December 2014
Responsibilities
Use a DIAD, which is a hand held computer. Data Entry, deliver all sorts and sizes of packages to homes and office suites, meet and greet the customers, sort the packages after I have unloaded them from the truck.
Accomplishments
Great customer relationship, learned more problem-solving techniques, gained a more effective way to deal with all types of attitudes while effectively using and applying my skills. Skills Used
Customer Service, Customer Relations, Data Entry.
Cashier, Food Service
Amalie Arena-Tampa, FL
January 2014 to April 2014
Clean the Arena and surrounding areas.
Education
Certificate of Completion in Customer Service
Leary Vocational Center - Tampa, FL
March 2002 to May 2002
High school or Equivalent/GED in High School
Hillsborough Adult - Tampa, FL
August 1997 to June 1998
ECA/CDA in Early Childhood Education
Florida School of Business - Tampa, FL
August 1991 to March 1992
Skills
• Presentation skills
• Call center
• Telephony
• Retail Sales
• Behavior Management
• Computer skills
• Software troubleshooting
• Early Childhood Education
• Upselling
• Cash handling
• Outbound sales
• Cleaning Experience
• Clerical experience
• Organizational Skills
• Negotiation
• Conflict management
• Developmental Disabilities Experience
• Special Education
• Curriculum Development
• Leadership
• Experience Working With Students
• Workday
• Account management
• Customer service
• Retail sales
• Case Management
• Microsoft Excel
• Classroom Management
• Computer skills
• Customer support
• Industrial equipment
• Microsoft Office
• Windows
• Supervising experience
• Power tools
• Typing
• Experience with Children
• English
• Communication skills
• Sales
• Product demos
• Time Management
• Supervising experience
• Microsoft Outlook
• Phone etiquette
• Negotiation
• Recruiting
• Care plans
• Math
• Cash register
• Outbound sales
• English
• Customer relationship management
• Computer literacy
• Social Work
• Leadership
• Host/Hostess
• Sales
• Microsoft Word
• Communication skills
• Food Safety
• Autism Experience
• Long term acute care
• Teaching
• Data Entry
• Management
• Relationship management
• Driving
• Cash Handling
• Microsoft Powerpoint
• Merchandising
Certifications and Licenses
Class E
Class D
Child Development Associate Certification
Driver's License
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