It Manager Rio Tinto
Resume:
Tendai Bothwell Mutama *************@*****.***
IT Manager / ICT Security Manager/ Head Of IT Zimbabwe Department Passport No: FN745715
Watershed College
Berryington Plot 134
PROFESSIONAL SUMMARY: Bromley,Marondera, Zimbabwe
Experienced, passionate and globally-minded ICT Manager with international exposure and a passion for fostering digital literacy in workers. Dedicated to creating engaging and interactive experiences that promote critical thinking and problem-solving skills. A dynamic educator and manager who embraces continuous professional development to stay abreast of emerging trends in technology.
EXPERTISE
Problem-solving Teamwork Access control Documentation and Reporting Critical Thinking Collaboration Networking Troubleshooting Software Installation Incident Response Research Skills Long-Life Learning Technology integration Hardware Installation User Support Application deployment Cybersecurity PROFESSIONAL QUALIFICATION:
Masters in Information Security and Digital Forensics at University of East London from 2023 to 2025.
Bachelor of Information Technology Honours from Zimbabwe Open University in 2022.
Diploma in Education (Science) from University of Zimbabwe in 2003.
Diploma In Information Processing from Christian College Of Southern Africa in 1999.
Certificate In Computer Programming and Operating from Associates of Computer Professionals (UK) in 1999.
Certificate In Graphics Designing from London Computing College in 2018. EMPLOYMENT EXPERIENCE:
Watershed College / Watershed Farm.
Position: IT Administrator/ Head of IT Department. Period: From September 2014 to date.
Reduced annual software/hardware procurement costs by $50,000 (30%) by renegotiating contracts with our major vendors, implementing a centralized procurement system, and establishing a hardware refresh cycle, while maintaining 100% compliance with company IT standards.
Increased employee productivity by 25% by leading the migration of more than 200 users to Microsoft Office 365, transitioning from on-premise email hosting to a comprehensive cloud-based solution, resulting in a 60% reduction in IT support tickets and $10,000 annual cost savings in infrastructure maintenance.
Designed and delivered 5 in-house IT training workshops for 65 teachers and workers, increasing classroom technology integration by 50% and improving student engagement scores by 40% across 20 subjects being offered.
Increased network efficiency by 60% by upgrading core switches to 10Gb/s, expanding LAN capacity from 1Gb/s to 10Gb/s, and implementing QoS policies, resulting in a 75% reduction in network latency and supporting a 3x increase in concurrent users without performance degradation."
Enhanced institutional IT security by implementing multi-factor authentication, and next-generation firewalls, reducing security incidents by 80%, achieving 100% compliance with industry standards, and improving the overall security posture score by 40% according to our internal assessment framework.
Managing a network of more than 500 computers, 400 mobile devices and 4 servers, achieving 99.9% uptime and reducing IT-related productivity losses by 30%.
Implemented automated backup and recovery procedures, achieving 99.99% data integrity and reducing recovery time by 60%, while ensuring 100% compliance with data protection regulations. Hillcrest College.
Position: Head Of IT Department. Period: From January 2010 to August 2014:
Managed and maintained all school databases, ensuring data integrity and efficient information access.
Instructed students in ICT and IT courses, fostering a strong foundation in technology skills. Goal Zimbabwe (NGO).
Position: Computer Training Officer (part-time). Period: From January 2010 to December 2010:
Trained workers in ICDL, enhancing data capture efficiency and accuracy. DOMCCAP St Peters Checheche (N.G.O)
Position: Computer Training Officer (part-time). Period: From January 2010 to December 2010:
Implemented comprehensive training programs for staff, resulting in a remarkable 30% improvement in data capture accuracy and streamlined day-to-day activities through effective utilization of ICT equipment and software.
Highveld Preparatory School.
Position: Head Of IT Department: Period: From January 2008 to December 2009:
Successfully serviced and repaired one third of non-functioning machines within a week of engagement, ensuring uninterrupted access to ICT resources for the school. Better School Programme Manicaland.
Centre Manager(IT) from January 2006 to December 2007:
Recruited top ICT teachers across all school centers in the province and successfully attracted international students from Angola and Mozambique for ICT training programs, attending studies from nearby institutions.
Implemented a proactive hardware maintenance program that reduced unplanned equipment failures by 28% and extended the average lifespan of critical hardware components by 19%. Better School Programme (Vhengere High School).
Position: Computer Teacher. Period: From January 2005 to December 2005:
Successfully delivered ICDL training to all students in the school, improving their computer skills and enhancing the application of technology across various subjects. Rimbi High School
Position: ICDL Teacher Period: From April 2004 to December 2004:
Successfully delivered ICDL training to all students in the school, improving their computer skills and enhancing the application of technology across various subjects. CONFERENCES AND COURSES
CSZ Summit 2019 (Victoria Falls) ICTs for 4th Industrial Revolution in 2019.
CSZ Summit 2020 (Nyanga) IOT and Cyber Security in 2020.
CSZ Summit 2022 (Bulawayo) Robotics and Automation in 2022.
EDTECH Africa Conference (Johannesburg, South Africa) Technology in Education in 2022.
CSZ Summit 2022 (Victoria Falls) Emerging Technologies in 2022.
EDTECH Africa Conference (Johannesburg, South Africa) Technology in Education in 2023.
Engineering Tenets PVT LTD Artificial Intelligence in Higher Education Conference in Sandton, Johannesburg South Africa in 2024
CERTIFICATE
Intermediate Online Professional Development: Cambridge University - Course IGCSE ICT (0417) – November 2011.
Extension Cambridge IGCSE ICT (0417) Professional Development course: Cambridge University May 2018.
Stage 2 Intermediate professional development course in Cambridge AS/A Level ICT – October 2012.
Community Based Health Care and Advanced First Aid with Red Cross Zimbabwe – February 2022 LANGUAGES
English (IELTS: Writing 6.5, Speaking 7.5, Reading 5.0 and Listening 6.5. Overall Band Score / CEFR Level B2)
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