Customer Service Client Relations
Resume:
Michelle Younan
Rochester Hills, MI 48307
Cell: 586-***-****
**********@*****.***
SUMMARY
Dedicated employee motivated to maintain customer satisfaction while contributing to company success and profit. Proven ability to establish great relations with clients. Reliable and driven, with strong time management and prioritization abilities.
HIGHLIGHTS
*Management
*Banking
*Service-oriented
*Conflict resolution expert
*Sharp problem solver
*Energetic work attitude
*Deal with lots of money
*Client relations
WORK EXPERIENCE
Manager, 11/2008 to current
Interstate Wireless Wholesale - Madison Heights, MI
*Managing employees
*Building relationships with clients
*Maintaining relationships with clients
*Ordering inventory
*Controlling the amount of inventory on hand
*Making sure store maintains profitable every month
*Hiring/firing employees
*Providing excellent customer service
*Having a positive attitude towards employees and clients to provide positive energy
*Reaching quotas every month
*Building relationships and maintaining relationships with vendors
*Dealing with about 200 clients per day while providing clients with a deal but still profitable for the wholesale
Loan Funder, 06/2006 to 04/2008
Wells Fargo, Phoenix, AZ
*Generates, reviews, and approves closing documents
*Verifies certified funds are from approved assets
*Draws documents and fund with FHA, Va and conventional loans
*Review loan documents for accurate information on all documents
Lead Bank Teller, 06/2003 to 06/2004
Bank of America, Sterling Heights, MI
* Customer Service
* Maintaining cash drawers
*Handling customer transactions
*Cross selling bank products
*Keeping customers happy
*Dealing with customers in person and over the phone
*Dealing with money
Education
Sterling Heights High School: Graduated June, 2003
Hobbies
*Spending time with my children
*Reading
*Traveling
*Working Out
*Enjoying time with family and friends
Contact this candidate