Business Systems Administrative Assistant

Stephanie Trimble

Phoenix, AZ. 480-***-**** ****.*******@*****.***

Professional Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Business systems professional with comprehensive experience implementing and optimizing enterprise solutions. Proven track record in analyzing complex requirements, streamlining processes, and driving system efficiencies. Strong focus on collaborative team efforts and achieving measurable results, adapting seamlessly to evolving project needs. Skilled in data analysis, process improvement, and stakeholder management.

Experience

ADMINISTRATIVE ASSISTANT FORGED CAPITAL APRIL 2019 – PRESENT

·Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

·Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

·Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

·Ensured accurate recordkeeping with diligent data entry and database management for vital company information.

·Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

·Managed expense reports, ensuring accurate documentation of spending for budgeting purposes.

·Improved document processing speed by introducing automated templates for routine correspondence.

·Developed filing system for historical documents preserving important company records and improving access to information.

·Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.

·Managed filing system entered data and completed other clerical tasks.

BUSINESS SYSTEMS CONSULTANT WELLS FARGO DECEMBER 2016 – AUGUST 2022

·Collaborated with stakeholders to define project scopes and establish realistic timelines for successful completion.

·Streamlined workflow for increased efficiency by identifying bottlenecks and recommending process improvements.

·Enhanced system performance with thorough testing and validation of new software releases.

·Maintained strong communication channels between all parties involved in projects, fostering collaboration towards shared goals.

·Asset/Server validation and audit.

·Evaluated service level agreement criteria.

·Provided subject matter expertise to less experienced analysts and provided input to supervisors on team member performance.

·Created and reviewed reports and macros to analyze problem data and provide management with metrics as needed.

·Reviewed and analyzed moderately complex tools to ensure the highest level of systems and infrastructure availability.

SENIOR SYSTEMS OPERATIONS ENGINEER WELLS FARGO OCTOBER 2007 – DECEMBER 2016

· Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.

·Maintained technical fluency in required equipment and networking hardware for assigned jobs and facilities.

·Improved operational efficiency by streamlining processes and implementing automation tools.

·Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.

·Provided technical assistance during operational changes via both on-site support and remotely.

·Developed and maintained standardized operating procedures for numerous functions and tasks to streamline operations.

·Maintained up-to-date documentation for all technical processes and procedures, fostering clear communication among team members.

·Troubleshoot network, hardware and software issues and coordinated resolutions with users, vendors, and internal service groups.

·Updated/wrote and revised documentation and procedures for accuracy and assisted with any related problem management training.

Education

HIGH SCHOOL DIPLOMA ST. JOSEPH HIGH SCHOOL. KENOSHA, WI.

Skills & Abilities

·Time management

·Teamwork and collaboration

·Excellent interpersonal and communication skills

·Strong problem solver

·Microsoft Excel

·Microsoft Outlook

·Organizational skills

·Attention to detail

·Schedule and calendar management

·Excellent verbal and written communication

·Fast leaner

·Technical writing

·Microsoft Teams

·Data analytics

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