Patient Care Operations Supervisor

JIMMY BRADLEY 916-***-**** – mobile

***********@*****.*** – e-mail

EXPERIENCE OPERATIONS SUPERVISOR

AdaptHealth (Sacramento, CA)

April 2024 - Present

•Comply with all current government regulations and professional standards respecting patient care.

•Participate in educational and professional programs and/or review professional literature on an ongoing basis to maintain knowledge and competency in current and developing techniques, professional standards, and the HME products and services offered by AdaptHealth.

•Oversee timely and efficient execution of all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required)

•Ensure that the services provided via the branch location are done so in accordance with all federal, state, and local laws, rules, and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization.

•Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals.

•Ensure cost-effectiveness and delivery timeliness through selected method of delivery regarding delivery management throughout organization.

•Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner.

•Control inventory at the branch level. Place purchase orders in accordance with company restocking protocol.

•Addresses service concerns, identifies trends and reacts accordingly.

•Work with regional and department leadership to resolve concerns and to improve the patient experience.

•Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvements.

•Maintain rapport with ordering physicians and referral sources. Inform the physicians and pertinent others of the changes in the patient’s condition through visit reports and telephone communication.

•Conduct consistent communication with regional and departmental leadership throughout organization to review delivery resources to maintain the organizational goals and metrics for patient care, safety, personnel, and maintenance.

•Works with others to ensure initial and ongoing training occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.

•Assist in resolving patient equipment problems under emergency conditions.

•Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients.

•Assume on-call responsibilities during non-business hours in accordance with company policy.

•Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.

•Maintain patient confidentiality and function within the guidelines of HIPAA.

•Completes assigned compliance training and other educational programs as required.

•Maintains compliance with AdaptHealth’s Compliance Program and applicable company policies, procedures, and patient protocols.

• Perform other related duties as assigned.

• Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and

regular feedback.

• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling,

and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.

• Establishes annual goals and objectives for the department based on the organization’s strategic goals.

• Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations.

MERCHANDISING LEAD

Sam’s Club (Sacramento, CA) January 2023 - Present

Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self- service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by handling claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co- workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company policy and procedures.

CLOSING MANAGER

Target - Sacramento, CA January 2022 – July 2023

Closing duties are responsible for collecting and counting money and securing it in the safe.

Ensure all entrance and exits are secure and locked and the alarm is properly set.

Assist Manager with associates in assigned areas of responsibility by assigning duties to associates and

communicating goals and expectations and following up to ensure the tasks are complete.

Accomplishes staff results by communicating job expectations; planning, monitoring and appraising job results, coaching, counseling disciplining employees; developing, coordinating and enforcing systems, policies, procedures and productivity standards.

Receives and stocks merchandise from distribution though-out the facility keeping the sales-floor organized

and maintained by utilizing equipment, merchandising and completing the necessary paperwork.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; spotting and handling and disposing of hazardous materials; and correcting and reporting unsafe situations to management.

Provides superior customer service by acknowledging the customer and identifying their needs; providing guidance and support to them regarding self- service technology; assisting them with purchasing decisions; locating merchandise; resolving member issues and concerns.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by handling claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures.

Control inventory by identifying shrink and damages; and securing fragile and high-shrink merchandise.

Maintain the integrity of the product by ensuring the product is stocked using first in first out. Educate associates on this practice and follow up with them to ensure that they are following this practice and using it during the stocking and backstocking process.

Stay up to date on policies and procedures by staying current on all new trainings.

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