Customer Service Medical Receptionist

ABIR Z ABIDI

Carol Stream, IL 630-***-**** ***********@*****.***

OBJECTIVE

Skilled and educated healthcare Professional with experience in event organization and coordination while providing superior customer service and maintain professionalism in high-stress situations. History of success in improving workflow, fostering cooperation and efficiency, also building long-term relationships.

EXPERIENCE

Duly Health and Care

Medical Receptionist in immediate care Dec 2022 - Jan 2024

Greeting office visitors and managing patient intake. Answering and routing incoming calls. Scheduling patient appointments and managing providers' calendars. Updating patient records, including personal information and insurance and billing data. Checking patients in and receiving their payments through Epic.

Kohl’s

Cashier/Customer Service Associate \ March 2022 - Dec 2022

Promoted Kohl's card to customers to drive sales and customer retention. Provided customer service to patrons, utilizing bilingual skills. Improved customer experience by processing returns and transactions in a timely and efficient manner. Got my raise in a month because of sales drive skills.

Culvers, Addison

Assistant Manager/cashier Jan 2019 - Dec 2019

Provided superior customer service to restaurant patrons. Maintained excellence by upholding standards of cleanliness and organization and improving workflow to better serve customers. Assisted management and oversaw restaurant functionality and success.

Kabab Point

Server/Cashier Glendale Heights, IL Feb2018 - Dec-2018

Assisted management in food preparation, serving, and processing transactions. Provided superior customer service to restaurant patrons. Maintained excellence by upholding standards of cleanliness and organization and improving workflow to better serve customers.

University of Karachi, Pakistan

Event Planner

Organized a variety of youth events by conceiving an idea, setting a goal that aligned with organizational objectives, and following through to completion. Set and attended meetings with seniors, brand sponsors for finances, decorations and food Arrangement. Coordinated with my team for every single arrangement, dates, and place selection. Commended by the Dean of Faculty for appreciation and involvement in activities.

EDUCATION

Masters in Healthcare Administration- GPA 3.19, Colorado State University, 2023

Bachelor of Science- GPA 3.90, University of Karachi, Pakistan (Political Science), Dec 2016

SKILLS & EXPERIENCED

Superior Customer Service, Strategic Planning

Microsoft Office

Event coordination

Maintaining clean and organized Workspace

Overachiever & Team player

Quick learner & Detail Oriented

Good listener & communication skills

Meet deadlines under fast-paced environment

Word, Excel, Power Point, Microsoft Teams, SharePoint & OneDrive

LANGUAGES

Proficient in English, Urdu, and Hindi

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