Customer Service Administrative Support

Carin Hyduke

Learning & Development Coordinator / Project & Administrative Coordinator

*******@*****.*** • 218-***-****

LinkedIn Profile • Hibbing, MN 55746

Results-driven professional with 20+ years of extensive experience across corporate, government, healthcare, and educational sectors, covering 5+ years in administration and L&D within mining industry and 7+ years in educational administrative support.

Proven ability to drive operational efficiency by managing complex schedules, facilitating training and development programs, and supporting employee engagement initiatives. Well-versed in streamlining processes, fostering teamwork, and delivering exceptional customer service. Adept at leading cross-functional teams, coordinating recruitment efforts, and ensuring seamless onboarding experiences. Recognized for cultivating positive relationships with multi-cultural clients, colleagues, and students aimed at driving organizational objectives. Expertise in learning and development, onboarding, project coordination, and event management within high-pressure environments. Technically proficient in MS Excel, Workday, Kronos, and a variety of project management tools.

Areas of Expertise

Learning & Development Coordination

Onboarding & Recruitment Expertise

Project Coordination & Management

Strategic Planning & Implementation

Administrative Support & Operations

Scheduling & Resource Management

Multi-tasking & Time Management

Customer Service & Satisfaction

Cross-Functional Collaboration

Event Planning & Organization

Interpersonal & Communication

Issue Identification & Resolution

Professional Experience

Cleveland Cliffs / Hibbing Taconite – Hibbing, MN 2021 – Present

Mine Operations Administrator

Direct day-to-day administrative operations for a workforce of 340 employees while collaborating with HR and union representatives to address employee needs effectively. Manage complex multi-shift scheduling, vacation planning, and annual leave coordination while ensuring seamless coverage and operational continuity. Generate daily/weekly reports on key performance indicators (KPIs).

●Supported compliance and professional development across the workforce by organizing MSHA and other training sessions.

●Resolved critical issues and maintained calm attitude across complex and challenging situations.

Edward Jones – Hibbing, MN 2020 – 2021

Branch Office Administrator

Oversaw routine office operations with focus on ensuring smooth workflow and efficiency. Maintained and updated client accounts aimed at ensuring accuracy and timely processing. Managed estate management activities while ensuring compliance and proper handling of assets. Expanded firm's client base by establishing new client accounts. Fostered strong relationships with existing clients through regular communication and support. Performed various office clerical duties while ensuring effective administrative support.

●Managed yearly vacation, weekly, and MSHA scheduling for 340 employees by creating detailed spreadsheets, coordinating shift work, and avoiding conflicts. Delivered all schedules on time, meeting both employee and management needs.

Rio Tinto – Salt Lake City, UT 2019 – 2020

Executive Assistant to Managing Director

Coordinated global meetings and managed incoming emails for the Director while ensuring timely communication. Managed daily scheduling of corporate meetings with nine General Managers and 15 Managers with keen focus on optimizing time and resources. Oversaw day-to-day operations at corporate office, including assisting and training administrative staff to maintain high standards. Organized and engaged in senior-level meetings, such as planning, budgeting, and legal discussions. Handled executive duties, such as travel planning, expense account management, and coordination of company and charity events.

●Executed corporate safety protocols during COVID-19, coordinating with corporate office to ensure employee well-being.

●Streamlined weekly reporting and inspection processes by ensuring timely submission of manager reports and coordinating weekly mine area inspections with managerial assistants, contributing to improved compliance and operational efficiency.

●Led the complete revamp of corporate facilities to align with new Director's vision, including upgrades to conference rooms, equipment modernization, and facilitating training sessions on Microsoft Teams usage.

Rio Tinto – Salt Lake City, UT 2018 – 2019

Learning & Development Coordinator / HR Coordinator

Streamline routine operations by managing administrative tasks, including processing expense accounts, purchase orders, invoices, and vendor orders. Supported office operations and maintained efficiency by performing various other administrative duties.

●Ensured smooth onboarding and skill development by coordinating training sessions for new hires, interns, and employees.

●Enhanced employee engagement and team collaboration by playing key role in planning and organizing company events.

●Coordinated large-scale MSHA event for 5K attendees over five days, overseeing logistics and ensuring smooth execution.

●Led team efforts in selecting impactful keynote speakers, enhancing the event's value and engagement for participants.

Hibbing Community College – Hibbing, MN 2016 – 2018

Nursing Student Advisor / Nursing Admissions

Processed and tracked incoming nursing applications while ensuring timely and accurate submission of all materials. Collaborated with current and prospective nursing students to ensure they met program criteria. Managed and processed incoming student prospects, including handling transcripts and other application documents. Provided support in the testing center, such as overseeing proctored SAT and placement testing sessions. Coordinated events and ensured smooth execution and alignment with objectives.

●Transformed challenging work environment into a cohesive team through open communication, positivity, and inclusivity. Recognized by management for unifying team, creating supportive atmosphere that enhanced team cohesion/productivity.

●Improved student attendance by fostering accountability through one-on-one conversations and direct outreach, resulting in a student’s successful graduation and positive feedback from her family for making a meaningful impact.

Bonner Eye Clinic – Hibbing, MN 2013 – 2016

Office Administration

Scheduled patient appointments with strong emphasis on ensuring efficient coordination between patients and medical staff. Collaborate closely with patients and doctors to coordinate surgeries aimed at ensuring proper preparation and timing. Managed administrative duties, including handling accounts payable and receivable to maintain financial accuracy.

●Gained in-depth knowledge of Medicare and insurance processes, enhancing ability to support patient needs effectively.

●Collaborated with VA patients and insurance providers with keen emphasis on ensuring smooth coordination and tailored assistance for veterans' healthcare coverage.

Additional Experience

Student Worker & Administrative Assistant, Hibbing Community College – Hibbing, MN

Administrative Assistant, Sim Supply – Hibbing, MN

Administrative Assistant, Sherburne County Government Center – Elk River, MN

Owner/Operator, Ricar Trim Works – Elk River, MN

Contract Worker, Customer Service for British Airways, Carlson Marketing Group – Plymouth, MN

Education & Credentials

A.A.S. Degree in Business & Medical Administration, Hibbing Community College Medical Courses: Medical Transcription, Medical Terminology, Anatomy I & II, Psychology, Sociology Areas of Study: Business Computer Programs: Excel, Word, PowerPoint, Access, QuickBooks, Peachtree Supervisor Management Business Communications Ethics

Health Sciences & General Education, Lake Superior Community College, Area of Study: Health Sciences, General Education

Training & Certifications: Six Sigma (Certification) Franklin Covey (Certification) Certified First Responder Completed multiple Business Management and Supervisor classes

Technical Proficiencies

Microsoft Teams MS Excel Business Objects Kronos Workday Ellipse Concur

Volunteer Experience/Community Involvement

●Volunteer, United Way: Participated in Backpack Buddies, Lunch in the Park, and other United Way events, supporting community outreach and engagement initiatives.

●President, Hibbing Girls Basketball Booster Club: Led fundraising and event planning efforts to support the local girls' basketball team, fostering community spirit and youth sports development.

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