Customer Service Administrative Assistant
Resume:
MANPREET KAUR
Toronto, ON.
**************@*****.***
Professional Summary
Sound understanding of MS office and basic SQL queries. Adept to writing queries manually and implementing queries into the system. Ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working, seeking a position in a fastgrowth company.
Skills
•Database Management
•MS Office
•QuickBooks
•Business knowledge
•Adobe Illustrator
•Editing and Proofreading
•Verbal and written communication
•Customer Service
•Professionalism and Efficiency
Experience
Administrative assistant 2016-2017
Computer Galaxy ltd, Amritsar, Punjab
Responsibilities:
•Providing administrative and clerical support (mailing, scanning, faxing, copying, filing).
•Maintaining electronic and hard copy filing system.
•Opening, sorting and distributing mail to various professionals in the office.
•Assisting in resolving problems.
•Running errands to post office, office supply store, etc.
•Answering phone calls and taking messages.
•Preparing and editing documents like letters, reports, memos, and emails.
•Scheduling and coordinating meetings, appointments..
•Handling requests from other professionals.
•Strictly adhering to office policies and procedures, especially regarding confidentiality.
Experience
Security supervisor sep 2017-2018
Wincon security, 1165 The Queensway, Etobicoke, Ontario, Canada
Responsibilities:
•Providing them with an exceptional client experience and the appropriate advice and solutions to meet their needs.
•Sign in, sign out of employees, brief information from the relieving guard.
•Fire watch of entire building, watched fire panels and made specific reports.
•Ph value of swimming pool included hot water and cold water.
Security Supervisor
ESM Solutions Feb 2018 – march2021
Responsibilities:
Providing them with an exceptional client experience and the appropriate advice and solutions to meet their needs.
Sign in, sign out of employees, brief information from the relieving guard.
Fire watch of entire building, watched fire panels and made specific reports.
ST. Micheal’s hospital
Directed patients and visitors to their designated booths for covid screening.
Made radio calls to get assistance for individuals who trespasses the property.
Secured some of the Emergency department positions of the hospital.
Escorted aggressive patients out of the hospital’s property.
Customer service and representative
CONCENTRIX April2021 – march 2022
high energy, positive individual who takes ownership of customer interactions with a dedication to provide the right solutions for their product needs
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
Demonstrated ability to write in the local and regional languages as well as English
Excellent verbal communication skills, including clear, crisp speech.
Excellent judgment and decision-making skills.
Customer service and sales representative May 2022 – march 2024
ROGERS
Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
customer interactions with a dedication to provide the right solutions for their product needs
Excellent verbal communication skills, including clear, crisp speech.
Excellent judgment and decision-making skills.
Education
Post Graduation Diploma In Computer software and database development 2017- 2019 Lambton College, Toronto, ON
Masters Degree In Computer Application 2013-2016 Guru Nanak Dev University, Gurdaspur, Punjab
Bachelors Degree In Computer Applications 2010-2013 Khalsa College For Women, Amritsar
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