Customer Service Guest
Resume:
Katina Bozeman
Lawrenceville, GA *****
*.********@*****.***
To obtain a position that will allow me to utilize my analytical background, expert customer service and
team development skills.
Work Experience
CSR - Customer Service Representative
PEST USA
August 2024 to Present
ensure customers have the information and assistance they need and maintain the company's: Take
customer calls and provide accurate, satisfactory answers to their queries and concerns.while answering
multiple calls in a timely and professional manner
Guest Service/Operation Manager
Residence Inn - Ambridge Hospitality
January 2007 to Present
• Responsible for daily operation of the front desk at a property with excess of 131 guest suites.
• Interviewed, hired and developed and evaluate all guest service staff to ensure courteous, tentative
and efficient services to all guests.
• Managed payroll, scheduled and day-to-day operations within the department.
• Managed and resolved guest complaints or problems as timely as possible.
• Served as a PM host at Residence Mix event to collect information for sales department.
• Implemented brand standards and policies to staff.
• Provided on-going training and mentoring to the team.
• Customer service experience
• Fosse, Microsoft office
Education
High school or equivalent
Hawkinsville High School
Skills
• Certified Marriott International Guest Service Management
Knowledgeable in Fosse, Marsha, Microsoft office, type 60 WPM, Payroll, Purchasing and Account
receivable.
• Customer Service (10+ years)
• Front Desk (10+ years)
• Guest Service (10+ years)
• Administrative Experience (10+ years)
• Guest Relations Experience (10+ years)
• Interviewing
• Management (7 years)
• Office Management
• Cash Handling (10+ years)
• Forecasting (6 years)
• Strategic Planning
• Accounts Payable
• Computer skills
Assessments
Receptionist — Familiar
September 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting.
Full results: Familiar
Call Center Customer Service — Familiar
September 2019
Applying customer service skills in a call center setting.
Full results: Familiar
Front Desk Manager (Hotel) — Familiar
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data.
Full results: Familiar
Organizational Skills — Familiar
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules.
Full results: Familiar
Personality: Customer Service Fit — Proficient
January 2020
Measures the traits that are important for high-quality customer service.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity.
Full results: Highly Proficient
Organizational Skills — Proficient
August 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity
Full results: Highly Proficient
Organizational Skills — Highly Proficient
February 2020
Measures a candidate's ability to arrange and manage files or records using a set of rules.
Full results: Highly Proficient
Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working.
Full results: Highly Proficient
Working with MS Word Documents — Familiar
March 2020
Knowledge of various Microsoft Word features, functions, and techniques.
Full results: Familiar
Administrative Support Professional Fit — Familiar
July 2020
Measures the traits that are important for successful administrative support professionals
Full results: Familiar
Customer Service Fit — Familiar
June 2020
Measures the traits that are important for success for customer service roles.
Full results: Familiar
Call Center Customer Service — Familiar
September 2019
Applying customer service skills in a call center setting.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate