Information Technology System Administrator

Master of Science in Computer Science, Information technology

PROFESSIONAL EXPERIENCE

Certified in Salesforce administrator & Developer

2+ years of salesforce & support experience in major investment Bank - Credit Suisse Raleigh

Awards & recognition: Received Pegasus award for excellent contribution

ROLES & RESPONSIBILITIES SUMMARY

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●Served as a system administrator for Bank Salesforce.com environment providing basic support admin functions including user account maintenance, reports and dashboards, workflows, and other routine tasks

●Key responsibilities include - user service fulfilment requests – report generation, data requests, access requests, salesforce configuration requests, Dashboard creation, Report generation, Development, Testing, Release activities

●Help support regular internal and external regulatory system audits

●Contribute in releases and upgrades for new functionalities

●Data management - Manage Salesforce data feeds and ensure data quality and reporting

●Coordinate with development teams on new development tasks

●Work with management team to improve processes to support administrative, development, and change management activities

●Mentor & provide trainings in sales force

●Coordinate with users, vendors, and the application development team for service delivery and improvement

●Participate in user requirements/development and testing where ever required

PROFESSIONAL SUMMARY

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●Designed custom formula fields, field dependencies, validation rules, workflow rules, Process Builder and approval processes for automated alerts, field updates and email generation as per application requirements.

●Experienced with configuration of security and sharing rules at object, field and record level for different users at different levels of organization.

●Experienced in Apex programming language. Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.

●Extensive experience in implementing custom functionalities on Salesforce.com platform using various development technologies like Apex (Batch Programs, Schedulers, Triggers, Controllers), Visualforce, Lightning Components.

●Good experience on Salesforce Lightning with Lightning Web Components (LWC). Experienced in developing Apex Classes, Apex Triggers, Process Builder & SOAP\REST based Web services.

●Experienced in designing, developing, and implementing applications like Sales, Partner Portal and Service\Support modules on force.com platform.

●Hands-on experience with declarative programming using Workflow rules, Process Builder and actions Field update, Email alert and Create tasks.

●Involved in Developing Lightning pages using Aura, implemented lightning Controllers, Components using Lightning Design system (LDS) for Lightning Community builder.

●Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, making a rich UI using JavaScript, CSS and jQuery.

●Experienced with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.

●Salesforce development experience with Apex Classes, Triggers, Controller Classes, Visual force pages and integrating with external sources by developing SOAP, RESTful Apex Web Services for inbound calls to Salesforce.

●Worked on Force.com Sites, Salesforce.com Communities with custom and standard visual force pages in them.

●Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards.

●Creating Visualforce pages and Lightning Components to design custom user interfaces and improve overall system usability.

●Worked on Salesforce.com Lightening based development enhancements. Experience in providing production support, analyzing the cause and fixing it and working closely with offshore team.

●Extensive knowledge about working processes such as time management and process optimizations.

●Excellent interpersonal communication, problem solving skills and Business analytical skills.

Feb 2023 -Till date

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