Customer Service Data Entry

JAYANA JONES

White Plains, MD ***** 240-***-**** *******.*******@*****.***

PROFESSIONAL SUMMARY

Current student working toward Bachelors in Computer Technology and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. SKILLS

• Time Management • Networking • Public Speaking

• Social Perceptiveness • Organization • Account Management

• Customer Service • Relationship Building • Multitasking

• Decision making • Time management • Customer relationship building

• Goal setting • Self-motivation • Team collaboration

• Active listening • Store Organization • Problem-Solving

• Written Communication

EXPERIENCE

Air Force Reserve November 2023 - Current

Air Force Dover, Delaware

• Helped office personnel with errands, paperwork and data entry.

• Approached and solved problems with initiative and sound judgment.

• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

• Delivered fast and friendly service to handle questions and service complaints.

• Documented, researched and resolved customer service issues.

• Delivered exceptional customer service to bolster strong relationships and build positive experiences. Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.

•

Sales Representative May 2020 - August 2024

Cutco White Plains, MD

• Exceeded sales objectives to capture new leads and customers.

• Remained up to date on current offerings and company processes.

• Reported on sales transactions and expenses accurately.

• Provided continued customer support after closing sales.

• Determined customers' needs based on sales calls and face-to-face meetings.

• Established new customer accounts through cold calling and networking.

• Tracked personal performance metrics, such as conversion rates and revenue generated, against set goals.

• Analyzed market trends to identify potential sales opportunities. EDUCATION

Bachelor of Science (B.S.) - Computer technology May 2026 Bowie State Uni, Bowie, MD

High School May 2021

Maurice J. McDonough, Pomfret, MD

• Graduated with 3.7 GPA

LANGUAGE

Native

English

Contact this candidate