Business Development Account Management

MARIA SHIELA N BUCALA Nickname: SHIELA

** ******* ** ************* ***********

Bahay Toro Quezon City 1106

Contact Details: 091********

Email Address: ***.**********@*****.***

PROFESSIONAL BACKGROUND

Expertise: 6 years in SDR & Business Devt, 4 years Account Management, 5 years in Outbound/Inhouse Sales, 1 yr. Customer Success /Experience, 2 Yrs in Sales and Retention Head (majority in BPO and Independent Contractor, Co. set ups)

June 01,2024- December 2024 B2B Account Executive- New Acquisitions (SaaS Solutions)

Emapta Versatile Services

Generate and convert sales leads using internal systems processes

Prospecting and commercial scouting of professionals, small to medium businesses, business to business, enterprises with fleets, through cross selling, cold calling, or contact reference.

Actively selling, negotiating and quoting EasyPark Business solutions as well as providing pro- active follow up, product information and closing of sales transactions and over all account support over the phone.

Ensures the CRM (Salesforce)is updated and manage effectively for new clients and existing clients

Delivers high quality B2B sales presentation

Utilized GRID, Salesforce, Apollo.io, Slack, Google Sheets and Drive, Chatgpt, Sales Navigator

April 2023 – May 2024 Business Development Representative (Remote/US & EMEA Regions) Corum Group Ltd Tech Mergers & Acquisitions-Investment Banking Servicing

IT, software and SaaS companies Globally

Deals directly with C Suite (CEO’s, founders company owners and decision makers) of software, Saas and technology companies

Set up appointments and invitations for weekly/monthly events globally with collaborative efforts with the Marketing and World Financial Symposiums Teams

Acts as the frontliner for referrals and start up consultative sales thru invite seminars and events, handling actual registrations of prospect clients and existing clients globally.

Makes outbound calls including cold calling, appointment setting, handles and makes event arrangement for prospective clients, email marketing

Prospecting, lead generation (validating contacts, businesses,) qualifying and identifying opportunities.

Sales Tools utilized: Zoom info, Pitchbook, Email Guesser, Sales

Navigator, LinkedIn, Lusha, Apollo.io

Utilized CRMs like Salesforce, Zoho, Hubspot, Micro Dynamics 365

Communication Tools: Slack, Teams, Google Meet, Zoom, Dialpad

April 2023- May 2024 Business Development Representative Patients Referral Platform SaaS Company (US Healthcare – NDA)

Deals with C Suite like CEOs, CFOs, Administrators, Directors, Key Officials of every Health Facility in the US

Setting up demo meetings (appointment settings), account presentation of the SaaS platform, negotiates and close sales transaction.

Makes outbound calls, cold calling, cold emails, lead generation, prospecting, crosschecks every detail of contacts, locations, names, specialization of every medical specialist

Create opportunities for Leading Reach in selling HIPAA secured communication platform for patient referrals, medical records

Zoho CRM Management and Monitoring of New, Existing and Captureback accounts Conducts user verification in compliance with HIPAA

February 2022- April 2023 Sales Development Representative B2B /Alternate Business Development Representative

Ammex Corporation USA (Remote)

Inbound and outbound phone-based sales for business to business and mid and enterprise market accounts includes cold calling, administrative function such as emails, customer service including portal navigation and troubleshooting

Alternately function as business development representative

Qualify prospects, create opportunities, presentation, appointment setting, negotiates and close sales transaction.

Account management (includes new acquisition, monitors sales movement, collection,

retention, coordinate with the Sales Support and Marketing Teams in handling different sales campaigns, discount promos from time to time, product campaigns

Provides support to the entire Sales Organization thru collaboration with Sales Support, Midmarket and Enterprise Team, Logistics Team

Source and Pipeline Management

Makes 100-150 calls per day per calling campaign

Demonstrated history in sales, client retention, customer outreach

Promotes and utilizes marketing plan/tools for all accounts handled businesses

Sales Tools utilized: utilizing Salesforce/CRM, HubSpot, Slack, Sales Navigator, Zoho

Sept 2017- December 2021 Senior Project Consultant (Consultative Sales) Construction Industry/ Business Development

Lead Generation: Source private and government projects (infrastructure and supplies) available to all qualified contractors

Deals with C – Level

Prospecting, qualifying and creating opportunities, account presentation, demo meetings

Research and validation of existing projects per client’s requirement

Provides administrative and consultancy service to the client related to the implementation of the project as part of account management and client relationship management

Handles and evaluates all technical and eligibility documents submitted by the client to ensure eligibility

Account Management (monitoring of progress report, from initial dealings up to implementation of project /signing of contract for the awarded project)

Customer Experience Satisfaction

Sales Tools utilized: utilizing Salesforce/CRM, HubSpot, Slack, Sales Navigator

Oct 2016- Aug 2017 Sales and Customer Success Specialist

TSA Philippines (Telco Sales Australia)

Outbound Calls - Phone based sales and providing customer service to TELSTRA Clients in Australia.

Cold calling, prospecting, account management including monitoring of payments, services, and offering and installing new added services, collection

Top Sales and Customer Experience Representative with the highest Presentation Rate

Consistently above PAR in NPS Survey

Sales Tools utilized: utilizing Salesforce/CRM

June 2015-Oct 2016 Sales and Retention Head- Forex Trading Platform

Amikat Services

Handled a team of 18 forex traders (different nationalities) in generating deposits for the firm in APAC and Middle East Regions

Provide strategic sales coaching on weekly basis for all forex traders to achieve individual’s target

Delivers updated report about forex, commodities markets, highs and lows

Prospecting and qualifying clients

Makes outbound calls, cold calling and cold emails to all prospects

Invites prospects for forex related events through appointment setting, registrations.

July 2014-May 2015 Inhouse Sales Representative – B2B (Outbound Sales) ACQUIRE ASIA PACIFIC INC

Pioneered Account for the company.

Provide outbound calls, cold calling, cold emails B2B market, appointment setting

Top Seller, outbound sales (phone based)

Sales Tools Utilized: CRM and Salesforce, Slack, LinkedIn

April 2008 – Sept 2011 Senior Financial Sales Advisor JP Morgan Chase Bank (Inhouse Sales)

Rose from the ranks, early regularized in 3 months

Passed and duly certified Relief Team Manager

Provided ease, expertise and experience to all customers as part of achieving superior services approaches (phone-based sales and customer services)

Selling card protection and fraud protection to cardholders (inbound sales)

Executed call calibrations with the Management to achieve accurate evaluations based on discussions to achieve target service level for the Process.

Led active focus group discussion (FGD) in the presence of Management and financial advisors for Growth and advancement of the Process.

Led team of Marshals in promoting and implementing the Value of Work Ethics within the Process.

Reinforcement of US Federal Reserve Regulations and Acts and its compliance.

October 2006 – April 2007 FINANCIAL CSR/Retention/ Inbound Sales- TRANSUNION Sykes Asia Inc

Provided phone-based customer services related to account management, collection, fraud, dispute, security verification and inbound sales.

Provided numerical and theoretical interpretations of a credit report and scores to all subscribers.

Promoted to be part of Account Retention and Escalation Team Manila Site, in providing One Call Resolutions for difficult accounts.

OTHER PROFESSIONAL EXPERIENCES

July 2002- Aug 2005 SALES AND MARKETING MANAGER MRJ International Travel & Tours

SR Managerial Level, reported directly to the General Manager.

Managed client relationship for new accounts and existing ones.

Overseen business activities of the Sales and Marketing Team.

Provided leadership expertise in effective focused sales and marketing strategies With high frequency on travels as required by the job both regional and international.

June 1999- April 2002 EXECUTIVE ASSISTANT TO THE CEO & PRESIDENT

Executive Office JAKA Investments

Corp.

Managerial Level, directly reported to the CEO and President of the Firm

Provided executive and administrative support to the CEO and its Management.

Advanced office management including business correspondences, business review speeches, Filing and documentation, computer literacy.

Strong familiarity on travel arrangements, visa processing, immigration laws and its compliance of country destination.

Strong multicultural exposure is provided during investors conferences and meetings.

Adherence to strict confidentiality and effective time management.

Average frequency on travel as required only for special cases.

Effective Budget management as monthly submitted.

Sept 1989- May 1994 Account Officer Bank of the Philippine Islands

formerly: Fareast Bank and Trust Company

Managerial Level, directly reported to the Executive Vice-President of Corporate Banking.

Worked as a credit and financial analyst to the Business Group utilizing financial tools like accounting principles, credit and financial analysis and projections.

Account management and Pipeline maintenance and High Net worth Client Relationship Mgt

Loan Portfolio management and Documentation

Preparation of Loan Memorandum Agreement (LAM) for approval

Attended weekly credit review and presentation to the Higher Committee (Board of Directors)

Preparation of Call Reports and Trade Checking.

Trading of government securities, rate negotiations with FCDU (Foreign Currency Deposit Unit)

Interbank Dealings

Reconciliations, loan pricing and negotiations.

LICENSES, TRAININGS, CERTIFICATIONS & RECOGNITIONS

American Association of Inside Sales Professionals - (AA- ISP Certified)

INSURANCE COMMISSION LICENSED in Traditional and Variable Insurances (June 2013)

Acquired with Phil- Am Life Premier Leader Development Program as Unit Manager

Completed Certification Program of Philippine Investment Funds Association (PIFA), Joint Project with SEC

Consistent Recipient of JP Morgan Chase Rewards and Recognition

Best in Operating Principles, Top Team

Consistent Top Scorecard for Performance in the Entire Process, Highest Units in Sales

Ranked 2nd Highest Score in the Oral Revalidata for Officers Training Program

Bank of Philippine Islands Headquarters (formerly Fareast Bank and Trust Company)

EDUCATIONAL BACKGROUND: Bachelor’s Degree in Communication Arts Maryknoll College Foundation Inc

PERSONAL INFORMATION:

Date of Birth: Oct 08

Place of Birth: Tacurong, Cotabato City Civil Status: Single/Single Parent Dependents: 3

CIVIC INVOLVEMENT AND ORGANIZATIONS

Active volunteer for good works in JPMC Manila

ZontalInternational (Makati Philippines)–worldwide organization working to advance the status of women

NAUI Certified Advanced and Rescue Diver

Philippine National Red Cross Rescue Team Volunteer

PERSONAL INTERESTS AND

HOBBIES travel, mentoring tennis, cooking and reading, baking

CHARACTER REFERENCES: available upon request

Contact this candidate