Pharmacy Technician Customer Service
Resume:
KASSANDRA ROSALES
Auburndale, FL *****
*****************@*****.***
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Skills
Workflow Optimization
Billing support
Medication Dispensing
Insurance Verification
FDA compliance
Order Verification
Drug Inventory Control
Prescription Filling
Team Collaboration
Insurance Billing
Regulatory Compliance
Supply Restocking
HIPAA
Verifying orders
Bilingual in english and spanish
Experience
September 2021 - July 2024
CVS Pharmacy - Lakeland, FL
Pharmacy Technician
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Verified accuracy of medication labels before they were dispensed to customers.
Provided education materials about medications to patients upon request.
Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
Organized work areas so that everything was easily accessible when needed.
Assisted pharmacists in filling prescriptions accurately and efficiently.
Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Assisted in training new employees on pharmacy procedures.
Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Provided customer service to patients by answering questions about medications and health-related topics.
Monitored inventory levels of commonly used drugs and placed orders when necessary.
Received payment from customers and processed credit card transactions when necessary.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Restocked shelves with new supplies of medications as needed.
Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
March 2021 - September 2021
Palm Garden of Tampa - Tampa, FL
PCA
Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
Assisted patients with recreational activities such as reading books or playing board games.
Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
Educated families about proper nutrition for their loved ones in order to maintain good health.
Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
Prepared meals according to dietary guidelines set forth by the physician or dietitian.
Transported clients from one location to another in an efficient manner.
Gave reminders about hygiene practices like brushing teeth or combing hair.
Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Assisted with patient admissions, discharges and transfers.
Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Responded to bell or light signal calls to assist patients with needs.
Education and Training
August 2020
WEST UNIVERSITY CHARTER SCHOOL Tampa, FL
High School Diploma
Certifications
pharmacy certification
Languages
English
Professional
Spanish
Professional
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