Data Entry, CSR

MARYANN WASELINE, Customer Service Representative

Lexington, 40514, United States, 979-***-****, ***********@*****.*** SUMMARY Dynamic Customer Service Representative with over 4 years of diverse experience in customer-facing roles. Demonstrated expertise in assisting customers with inquiries, problem-solving, and maintaining a positive service environment. Successfully handled customer interactions at Kohl's, contributing to high customer satisfaction ratings. Proven ability to meet company needs through effective communication and a proactive approach. Eager to leverage experience and skills to enhance customer relations as part of a dedicated team.

WORK EXPERIENCE

08/2019 – 09/2022 Print Pack Coordinator, Therapak LLC Buford, USA Developed and prepared accurate requisitions for diagnostic testing. Engineered precise labels for laboratory testing blood draw tubes. Monitored and inventoried blood draw tubes to ensure adequate supply. Documented all activities systematically in the computer. 08/2016 – 01/2019 Warehouse Associate, HenrySchein Animal Health Duluth, USA Executed order picking in accordance with the pick list, fulfilling customer orders accurately.

Facilitated the receiving process by assisting with product 'put aways'. Operated a floor jack to efficiently relocate products throughout the warehouse.

Contributed to the Safety Committee, promoting adherence to safety protocols.

Performed miscellaneous duties as assigned to support warehouse operations.

01/2014 – 08/2016 Warehouse Associate, ANConnect/Anderson Winder, USA Scanned and logged videos and CDs into the system for efficient processing.

Sorted and processed videos for accurate return to vendor. Supported the 'Pick' area by fulfilling order requirements. Unloaded trucks and organized pallets for processing. Constructed displays following planograms to optimize product presentation.

Operated a floor jack to relocate products, ensuring optimal warehouse organization.

Played a key role as a member of the Safety Committee, fostering a culture of safety.

Executed diverse duties as assigned to maintain operational efficiency. 01/2009 – 11/2013 Home Dept. Supervisor/Customer Service Representative, Kohl's

Milton, USA

Implemented Kohl's 'best practices' for effective merchandise placement. Promoted Kohl's credit through targeted sales initiatives. Engaged with customers on the sales floor and at Customer Service, exemplifying the ‘Yes We Can’ attitude.

Responded to customer inquiries over the phone, assisting them in locating merchandise efficiently.

EDUCATION

09/1969 – 06/1975 Tri-Valley High School

High School Diploma

Hegins, USA

SKILLS Project assistance Intermediate computer skills Recordkeeping Data entry

Document control Document management

Workflow management Excellent verbal communication skills

Demonstrates confidence Eective Team Contributor

Deadline management Task prioritization

Commercial awareness Problem solver

Meticulous Attention to Detail Ability to work under pressure Critical thinking Good presentation skills

Clear communication Good written communication skills Flexible and able to adjust to the

work environment

Professionalism

Active listener Multi-tasking

Information collection Customer awareness

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