Customer Service Data Entry

SARAH FLOOK

Hamlin, NY ***** ********@*****.*** WWW: Bold Profile

Shift Manager with strong organizational skills and attention to detail. Exhibit authoritative and fair leadership qualities. Friendly and calm demeanor. Excellent communication and customer service skills. Display efficiency and strong time-management skills.

• Customer-Focused

• Assist Customers

• Positive Attitude

• Cash Control

• Ability To Communicate Effectively

• Management

• Maintaining Inventory

Dispatcher, 05/2023 - Current

Gates Towing Service and Fleet – Rochester, NY

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Communicated with drivers and customers to coordinate timely arrival for dispatched jobs.

• Directed dispatching, routing, and tracking of numerous fleet vehicles.

• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes. Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

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• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

• Tracked ETA progress to identify possible delays and provide real-time updates to customers. Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

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• Processed invoices and payments for dispatched orders to provide proof of transaction.

• Resolved possible conflicts, ensuring smooth operation and team cohesion.

• Monitored and tracked dispatch communication systems.

• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands. Demonstrated computer skills for data entry while entering in a broad variety of inquiries in numerous programs built for dispatching while monitoring inbound and outbound calls for drivers.

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PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Package Handler, 09/2021 - 03/2022

FedEx – Rochester, NY

• Followed safety regulations to maintain safe work environment.

• Improved package handling efficiency by implementing proper sorting and organizing techniques. Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.

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• Reduced damage rates for packages through careful handling and adherence to safety protocols.

• Assembled, sealed, and loaded packages into correct trucks.

• Used hand-held scanners and physical logs to accurately track item movements. Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

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• Proved successful working within tight deadlines and a fast-paced environment. Assistant Manager, 01/2012 - 04/2018

KB Photography and Design – Brockport, NY

• Monitored manufacturer receivables such as incentives and co-op advertising

• Drove marketing and advertising by maximizing product displays and placement

• Provided top service to clients with consistent and concise communication

• Ensured store opened and closed at appropriate time

• Entered and coded invoices, posts rents, makes deposits and maintains accurate resident ledgers

• Created schedules to support engaging customer service environment Assistant Manager, 01/1997 - 02/2012

Kronys Pizza etc – Hamlin, NY

• Managed property and on-site staff in absence of Community Manager

• Ensured store opened and closed at appropriate time

• Monitored productivity and reviewed individually with crew members

• Maintained presence in store by providing excellent customer service

• Performed and managed daily cash transactions, balancing registers, cashing out customers

• Maintained a clean work and professional work environment Data Entry/ Clerk, Payroll Specialist, 04/2009 - 01/2010 Adecco – Rochester, NY

• Compiled wages and deductions for journal entry of payroll data into general ledger

• Provided information for monthly key performance indicators

• Processed third party labor costs and reconciled to third party billing

• Prepared forms, notifications and miscellaneous reports for outside agencies, including

• Served as backup to carry out payroll responsibilities

• Maintained, processed and followed up on various personnel records and files

• Maintained employee confidence and protected payroll operations by upholding confidential information

• Maintained compliant policies and procedures for processing payroll checks

• Managed external queries regarding employment records.

• Scanned documents and saved in database to keep records of essential organizational information.

• Sorted documents and maintained organized filing process. Bank Teller, 02/2008 - 01/2009

Summit Federal Credit Union – Irondequoit, NY

• Assisted customers with routine inquires regarding account balances and accounted information

• Promoted and referred customers for additional banking products to meet financial needs

• Processed customer transactions and handled cash and inventory control Associate of Science: Liberal Arts, Psychology, 06/2005 Monroe Community College - Rochester, NY

• Minor in Psychology

• GPA: 3.0

EDUCATION

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