Customer Service Quality Control
Resume:
S
Sonia
Sanchez
sanchezsonia****@ho
tmail.com
Easton, PA 18040
SUMMARY
Diligent professional offering food handling experience and focus on quality service. Skilled in managing ingredient preparation and kitchen organization. Dedicated to providing exceptional, consistent service to customers.
SKILLS
Food assembly
Food Storage
Safe Food Handling
Order review
Customer Service
Equipment Maintenance
Productivity and Efficiency
Banquet Service Experience
Attention to Detail
Food and beverage pairing
Flexible Schedule
Menu Memorization
Positive Attitude
Quality Control
Multitasking
EXPERIENCE
Food Service Worker
Trenton, New Jersey
Shoprite Store/ Jan 2024 to May 2024
Ensured that all foods were prepared according to health department regulations. Assisted in the preparation of food items according to recipes and instructions. Stocked supplies such as food, dishes, utensils, and cleaning materials. Performed opening and closing duties such as setting up workstations with necessary supplies.
Delivered food orders promptly and accurately to guests tables. Cleaned kitchen areas, equipment and utensils.
Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
Served meals to customers in a friendly and courteous manner. Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Responded promptly to customer inquiries regarding menu items or special requests. Cashier
Trenton, New Jersey
Food Bazaar Supermarket/ Jun 2023 to Jan 2024
Greeted customers and answered any questions they had about the store's products and services.
Processed returns and exchanges of merchandise in accordance with store policies. Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Performed other duties as assigned by management.
Assisted customers over the phone regarding store operations, product information and order placement.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Conducted price checks for special orders or discounts as requested by customers. Answered customer inquiries regarding store policies and procedures. Balanced daily transactions on a computerized point-of-sale system. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Accepted cash and credit card payments, issued receipts and provided change. Helped with purchases and signed customers up for rewards program. EDUCATION AND TRAINING
Associate of Science: Engineering Mechanics
Universidad Tecnológica De Santiago Aug 2020
Dominican Republic
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