Data Analyst It Support
Resume:
Donald Avery Coffey
Silver Spring, MD. 20905
**************@*****.***
Education
Mount St. Mary’s University, Emmitsburg, MD., MBA Expected in May 2025.
Mount St. Mary’s University, Emmitsburg, MD., B.A, Diploma May 2019.
University of California at Irvine, Division of Continuing Education, Certificate in Project Management Principles and Practices Specialization, August 2020.
Certifications
IBM Security Learning Services, Certificate in IBM Cyber Security Analyst Professional Certificate. March 2023.
Google Career Certificates, Google IT Support Professional Certificate. February 2023.
Specialized Skillset
• Computer Assembly
• Wireless Networking
• Installing Programs
• Linux
•Domain Name Systems
•Command-Line Interface
•Binary Code
• Network Security
• Endpoint Protection
• Incident Response
• Threat Intelligence
• Penetration Testing
• Vulnerability Assessment
Experience
United States Marshals Service, Data Analyst, (Contractor) One Federal Solution, Washington DC. April 2024 - Present.
Currently serve as a Data Analyst. Responsible for gathering, analyzing, and interpreting large datasets to uncover insights that will drive informed business decisions. Establish and maintain physical and electronic files. Provide organization and management of case files in physical and electronic formats. Review data for completeness of information and proper execution. Review, enter, and extract data from the database. Obtain additional information from other investigative agencies and databases. Receive, suspense petitions, claims, and process requests. Reconcile inconsistencies. Gathered information and organized investigative packages. Verify case files and case tracking systems. Conduct and reconcile reports. Receive and distribute various types of documents, including court documents. Assist lead analyst or official in obtaining/collecting all documents/information to complete case file. Provide administrative information and assistance concerning cases to other investigative agencies, local law enforcement agencies, U.S. Attorney, other DOJ processing units, and higher headquarters. Extract data from the agency database for management and program reports. Performed word processing relevant to case documentation. Perform data entry relevant to the case.
Career Navigator/High School Equivalency Instructor, Adams & Associates, Greenbelt, MD. December 2023 – April 2024.
Served as the Career Navigator/ High School Equivalency Instructor. Enrolled and connected participants to education and employment resources and provided case management services. Ensured enrolled participants stayed connected with the program and made incremental gains toward their Career Pathway goals. Deliver case management services to participants in person, by phone, and virtually. Appropriately documented participant services. Identified and remediated barriers to completing the program and referred participants to the appropriate resources.
Family Investment Specialist II, Department of Social Services, Frederick, MD. December 2021 - December 2023.
Served as a family Investment Specialist II. Conducted interviews and assessments for clients seeking benefits from several public benefits programs, including food, medical, and cash assistance programs. Additionally, I conducted verification interviews and online research to verify application information. Updated client information and addressed client concerns and questions. My duties included interviewing, assessing, and assisting with cases for the Department of Social Services.
Lead Aftercare Teacher, Norwood School, Bethesda, MD, August 2021 - December 2021.
Served as a Lead Aftercare teacher for Norwood School. Duties include overseeing classes, substitute teaching, and assisting the teacher with conducting educational and entertaining activities for children ages 5-14.
Group Leader, Norwood School, Bethesda, MD. June 2021 - August 2021.
Responsible for planning, leading, and conducting educational and entertaining activities for children ages 5-12. Served as Lead/Supervisory Counselor and conducted educational and entertaining activities for the children.
Proctor/Long-Term Substitute, Norwood School, Bethesda, MD. October 2020 – May 2021, and August 2021 – December 2021.
Served as a student proctor and long-term substitute teacher for Norwood School. Duties include overseeing classes, substitute teaching, and assisting the teacher with conducting educational and entertaining activities for children ages 5-14.
Student Service Desk Technician, University of Maryland, College Park, MD. Spring 2021 - Fall 2021.
Served as a Student Service Desk Technician, responsible for inquiries from faculty, staff, and students regarding computer hardware, software, printers, and network-related issues. Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity. Install, configure, and maintain computer hardware and software applications. Provide support for the University and Smith School applications, hardware, networks, and printers. Provide training to faculty, staff, and students on using technology resources. Ensure the security and confidentiality of sensitive information and data. Document technical issues and resolutions in the ServiceNow ticketing system. Perform other duties as assigned.
Internship, American Land Title Association, Washington, DC. May 2020 - August 2020.
Served as an intern with the American Land Title Association. Duties included research, helping register accounts, helping set up accounts, compilation of membership and licensing data, assisting on special projects, and meeting preparation.
Staff Assistant, Committee on Homeland Security, U.S. House of Representatives, Washington, DC. Summer 2019 - Summer 2020.
Served as an intern performing staff assistant duties with a Congressional Committee. Including assisting with preparation for hearings and briefings, drafting briefing reports, answering phones, and performing other tasks as assigned.
Student Service Desk Technician, Mount St. Mary’s University, Emmitsburg, MD. Fall 2018 - Summer 2019.
Served as a Student Service Desk Technician, responsible for inquiries from faculty, staff, and students regarding computer hardware, software, printer, and network-related issues. Diagnose and resolve technical problems related to computer systems, software applications, printers, and network connectivity. Install, configure, and maintain computer hardware and software applications. Provide support for the University and Smith School applications, hardware, networks, and printers. Provide training to faculty, staff, and students on using technology resources. Ensure the security and confidentiality of sensitive information and data. Document technical issues and resolutions in the ServiceNow ticketing system. Perform other duties as assigned.
Staff Assistant, Committee on Homeland Security, U.S. House of Representatives, Washington, DC. Summer 2018.
Served as an intern performing staff assistant duties with a Congressional Committee. Including assisting staff with preparation for hearings and briefings, drafting briefing reports, answering phones, and performing other tasks as assigned.
Summer Camp Counselor, YMCA, Silver Spring, MD. Summer 2015, Summer 2016, Summer 2017.
Served as a Summer Camp Counselor. Responsible for planning, leading and conducting educational and entertaining activities for children, ages 5-12. Served as Lead/Supervisory Counselor in a Specialty Camp.
Summer Camp Counselor, Department of Recreation, Montgomery County, MD. Summer 2014.
Served as a Summer Camp Counselor in a County program for children, ages 5-12. This summer camp served children from disadvantaged backgrounds. Responsible for planning, leading, and conducting activities for children.
Election Judge, Montgomery County Board of Elections, Montgomery County, MD. Fall 2014. Served as an Election Judge during the 2014 primary elections. Helped prepare the polling place, assisted voters by explaining the operation of voting machines, and aided elderly and disabled people navigate the polling place.
Volunteer Activities
Student Ambassador, Fall 2015 – Summer 2016. Mount Saint Mary’s University. Provide hospitality, information, and tours to high school students who are considering attending Mount St. Mary’s.
Member, Teen Advisory Group (TAG), Montgomery County (MD) Library. Fall 2014 - Spring 2015. Member of a panel that provided advice on increasing library usage by teenagers. Attended regular meetings and participated in promotional activities.
Juror, Teen Court, Office of the State’s Attorney, Montgomery County, MD. Summer 2012, Summer 2013, Fall 2014. Participated in a monthly program to provide restorative justice and peer counseling to teens who admit to non-violent offenses. Teen Court gives teens who have committed a non-violent offense, the opportunity to be “judged and sentenced” by their peers—fellow teens. Sentences included community service or writing letters of apology or essays.
Hills Hitters, Karate Instructor, Hills Hitters Karate. I am a Black Belt with the karate school of Hills Hitters. I assist in teaching the classes on weekdays and weekends every week. I help lead the class in warmups, exercises, forms, and fighting. I have judged many tournaments and exam panels. I have had my black belt in this school for eleven years.
Shepherd’s Table. Volunteered at a homeless shelter in downtown Silver Spring. Spring Break 2014 and Spring Break 2015.
Activities
Lighted Corners, Editor, Mount St. Mary’s University literary magazine. Spring 2019
Black Belt in Karate. Founded and served as president of a Karate Club. Good Counsel High School. 2014-15.
Served as a Tour Guide at Mount Saint Mary’s University. Fall 2016.
Awards
Member of the National Society of Leadership and Success at Mount St. Mary's University Fall 2018
References
Mrs. Rosaline Cohen Benno, Deputy Director for Governmental and External Affairs, Lawrence Livermore National Laboratories.
Mrs. Hope Goins, Staff Director, Committee on Homeland Security (Democratic Staff), US House of Representatives
Mrs. Natalie Nixon, Chief Administrative Office, Committee on Homeland Security (Democratic Staff), US
House of Representatives
Anson Leo, Head Karate Instructor, Hills Hitters
Hills Hitters
******************@*****.***
Dr. Winfred Wills, Counselor in Training Head Counselor
Silver Spring YMCA
Kevin Rechen
Director of Auxiliary and Summer Programs
Norwood School
Quiana Piggee
Director of After Care and Pre-School Director of Licensing,
Assistant Director of Auxiliary Programs
Norwood School
Linnea Jones
Family Investment Administration
Email Address: ******.*****@********.***
Stephen Czarkowski
Director of Strings
Norwood School
***********@*************.***
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