Front Desk General Manager

JW

JENNIFER WARD

********.*.******@*****.*** 936-***-**** Bryan, TX 77803

Adaptable Assistant General Manager with knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Demonstrates positive attitude and readiness to adapt to different situations.

Excellent listener

Friendly, courteous, and service oriented

Poised under pressure

Staff Training & Coaching

Recruiting and Hiring Talent

Quality Assurance

Solid verbal communicator

Conflict Resolution

Problem Solving

Multi-tasking

Data Entry

Billing and Coding

File Organization

Bookkeeping

Bryan Fairfield Inn & Suites by Marriott

Bryan, TX

Assistant General Manager

01/2023 - 07/2023

Supervise hotel staff

Improve staff performance through training, attention to detail and empathetic problem-solving methods

Assist with the preparation of staff assessments

Prepare staff schedules weekly and process payroll

Assist with monthly reports, as well as processing and closing invoices Reviewed guest feedback posted online

Help to resolve staff and guest conflicts in a professional courteous manner.

Bryan Fairfield Inn & Suites by Marriott

Bryan, TX

Front Desk Supervisor

01/2018 - 01/2023

Supervised and trained Front Desk Agents

Training on running a front desk through check-ins, answering phones Training for all shifts including Night Audit

Run daily reports and assist with front desk duties Responsible for guest billing and settling payment disputes Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries.

Bryan Fairfield Inn & Suites Bryan, TX

Front Desk Agent

01/2017 - 01/2018

In charge of guest database and stays schedule

Point person for guest relations through check-ins Review daily reports associated with the daily arrivals Answer phones and resolve problems refunds when needed Handled in-person guest complaints.

McGee Accounting & Tax Service Bryan, Ensured that customer service standards were met or exceeded at all times. Summary

Skills

Experience

TX

Accounting Clerk

03/2004 - 07/2006

Analyzed financial data and prepared reports for senior management. Resolved customer complaints in a timely manner while maintaining a professional demeanor.

Maintained accurate records of employee attendance, payroll information, sales figures.

Performed administrative tasks such as filing paperwork, preparing documents.

Texas A&M University-Animal Science

Department College Station, TX

Office Clerk

06/2002 - 01/2004

Greeted customers, answered inquiries, and directed them to the appropriate department.

Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents. Processed incoming and outgoing mail daily.

Answered phone calls in a professional manner and transferred calls accordingly.

Maintained records of employee attendance and leave balances. Updated customer accounts information in the database system accurately. Developed forms and maintained filing systems to store confidential client information securely.

Ensured compliance with company policies regarding record keeping procedures.

Resolved customer complaints promptly and professionally. Supported office clerical functions using word processing and other software, email and office machines.

Strictly adhered to confidentiality protocol regarding client information and documents.

Texas A&M University-Financial

Management Services College Station, TX

Data Entry Operator

03/1998 - 06/2002

Managed workflow processes related to document management tasks efficiently.

Inputted customer data into computer database accurately and quickly. Reviewed source documents for completeness prior to entering them into the database.

Updated existing data records and deleted unnecessary files. Performed basic administrative duties such as filing, copying, scanning. Resolved discrepancies between source documents and computer database records.

Conducted quality assurance checks on all entries to ensure accuracy of data entry.

Identified errors in source materials before they were entered into the system.

Processed high volumes of paperwork in a timely manner to meet tight deadlines.

Verified accuracy of data entered by comparing it to source documents. Analyzed large amounts of information quickly and accurately under pressure.

Maintained confidentiality of sensitive information while entering data into system.

Identified, corrected and reported data entry errors. Maintained data entry requirements by following data program techniques and procedures.

Conducted quality checks to verify accuracy, integrity and completeness after entry.

Texas A&M University-Financial

Management Services College Station, TX

Office Clerk

01/1995 - 03/1998

Greeted customers, answered inquiries, and directed them to the appropriate department.

Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents. Processed incoming and outgoing mail daily.

Answered phone calls in a professional manner and transferred calls accordingly.

Developed forms and maintained filing systems to store confidential client information securely.

Ensured compliance with company policies regarding record keeping procedures.

Collaborated with other departments to ensure smooth operations across all areas of the business.

Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction. Answered multi-line telephone system and routed calls to appropriate personnel.

Supported office clerical functions using word processing and other software, email and office machines.

Bryan High School

12/1992

Education and Training

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