Customer Engagement Restaurant Manager

Ajoy Babu

+917********* *********@*****.***

Summary

With over 12 years of experience in Food & Beverage Management, I specialize in enhancing guest satisfaction and operational efficiency within the hospitality industry. My time as Restaurant Manager on the MSC Cruise Ship exemplified my ability to execute successful contracts and improve buffet management through identifying operational inefficiencies. Recognized for training staff in hygiene compliance and best practices, I adapt operations under pressure to maintain a focus on customer engagement and satisfaction. Skills

Leadership and Management

Leadership People management Operational management F&B outlet management Hygiene management Training Team building

Customer Engagement and Satisfaction

Guest satisfaction Conflict resolution Communication skills Promotional strategies Sales forecasting Customer engagement

Work Experience

Restaurant Crew 01/2023 - TILL DATE

MSC Cruise Ship

Executed 2 successful contracts with MSC Cruise Ship, enhancing guest satisfaction and operational efficiency. Improved buffet operations by identifying inefficiencies, resulting increase in guest satisfaction. Ensured compliance with hygiene standards during meal periods, enhancing customer safety and satisfaction. Restaurant Manager 08/2021 - 04/2022

Niraamaya Retreats Surya Samudra Kovalam

Maintained optimal operation of all F&B outlets, addressing service issues quickly, boosting customer satisfaction

Streamlined operations during high-pressure shifts with fewer staff, boosting team efficiency and achieving customer satisfaction.

Coordinated large-scale events under staffing constraints, achieving customer satisfaction and seamless execution.

Operational Manager 09/2020 - 08/2021

Mayo Hotel Meenangadi/Hotel Picnic Manjeri

Streamlined hotel classification, overcoming inconsistent standards, resulting improvement in accuracy. Looked after all major work related to operating a hotel, be it website or online portal. In Room Dining Specialist 05/2014 - 01/2018

Jumeirah Messilah Beach Hotel & Spa Kuwait

Elevated profitability in a high-traffic outlet, achieving the highest profit in the hotel. Delivered exceptional service by managing guest amenities and mini bar. F&B Executive 12/2012 - 08/2013

Niraamaya Retreats Surya Samudra

Ensured proper functioning of the entire F&B outlet. Allocated jobs, trained staff, and maintained service standards as well as guest satisfaction. Management Trainee 06/2011 - 11/2012

The Zuri Kumarakom Resorts

Trained in all departments, gaining knowledge about major departments. Gained expertise in food and beverage service.

Industrial Trainee 06/2009 - 11/2009

The Leela Kempinski Gurgoan

Associated as a supporting team member for the entire core department. Worked for the pre-opening team.

Education

B.S.C N.C.H.M.C.T 2008 - 2011

IGNOU 67

12th 2008 - End Date

Deep Memorial Public School 60

10th 2006 - End Date

St. Thomas School 69

Language

English

fluent

Malayalam

fluent

Hindi

fluent

Arabic

beginner

ITALIAN

BEGINNER

Certification

Wine sommelier certification 0 - 30

Employee of the month nominee (The Zuri Kumarakom hotel & spa) Guest appreciation letter (Jumeirah messilah beach hotel & spa) Employee of the month (Jumeirah messilah beach hotel & spa) IELTS CERTIFICATE

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