SKILLS
Microsoft Office Suite Adobe organized active listener customer service attention to detail
problem solver communication conflict resolution multi-tasking team player time management supervisor independent worker electronic document management trainer type 65 wpm
PROFESSIONAL EXPERIENCE
File Clerk – Scanning Specialist
Received, indexed, scanned, and assigned appropriate nomenclature to health and administrative documents for incorporation into the computerized patient record system (CPRS).
Performed filing of paper health, administrative documents, and paper medical records.
Retrieved paper records daily from all clinical areas for scanning.
Performed 100% quality assurance on all documents scanned and patient medical records.
Imported and uploaded electronic documents related to care in the community.
Provided administrative support to members which included filing medical and administrative documentation, requesting other VA records using the CPRS system and Scanning Software.
Supported client record management functions such as document scanning, electronic record maintenance, paper record file maintenance archiving and storage of records.
Communicated with direct staff to obtain information to address missing data elements and support improved data collection efforts.
Participated in team meetings and individual supervisors and other committees/meetings as requested/assigned.
Technical Writer
Designed, developed, and updated required technical documents.
Wrote and edited technical documents for all types of documents produced within a modern software development environment.
Utilized knowledge of word processing software, strong writing and analytical skills to document software capabilities and functionality, document programming standards, and procedures
Tracked and reviewed change control documentation – assisted with the editing of quality documents (SOPs, guidelines, validation master plans, etc.) to ensure compliance with regulatory requirements.
Navigated through GEODE+ system, QUALIPSO (Veeva Vault) using templates – Communicated with manager of workflow status and issues – incorporated comments from team members and provided status to manager about review and approval workflow – kept team apprised of updates.
Data Entry Specialist
Prepared source data for computer entry by compiling and sorting information.
Processed customer and account source documents by reviewing data for deficiencies, resolving discrepancies through standard procedures, or returning incomplete documents to the manager for resolutions.
Tested customer and account system changes and upgrades by inputting new data and reviewing output of data.
Maintained operations by following policies and procedures, reporting needed changes.
Processing/Scan Operator
Scanned over 6000 medical insurance claims and insurance documents monthly with emphasis of quality imaging and specified daily timelines met utilizing SoftTrac Software System.
Entered data of documents based on client specific requirements utilizing EDC Captiva System.
EMPLOYMENT HISTORY
Department of Veteran Affairs – HA – Wilkes-Barre, PA 02/2024 – 2/2025
File Clerk – Scanning Specialist
MindLance @ Sanofi Pasteur – Swiftwater, PA 12/2022 – 10/2023
Technical Writer
Albireo Energy, LLC – Moosic, PA 02/2022 – 10/2022
Data Entry Specialist
EDM Americas – Moosic, PA 05/2019 – 05/2021
Associate Operational Processing/Scan Operator
Merck /Icon – North Wales, PA 09/2016 – 11/2016
Technical Documentation Operations Specialist (Temporary Assignment)
EMPLOYMENT HISTORY continued
Covance Clinical Development Services- Princeton, NJ 01/2016 – 07/2016
Document Specialist (Temporary Assignment)
Highgate Hotels / Paradise Stream Resort – Mt. Pocono, PA 08/2015 – 11/2015
Housekeeping Supervisor
Sanofi Pasteur – Swiftwater, PA 08/2003 – 11/2013
Clinical Documentation Coordinator
EDUCATION
Penn Foster – Scranton, PA
Diploma in Medical Billing and Coding
Monroe Career Technical Institute – Bartonsville, PA
Vocational/Technical/Certificate in Computer Training
Drake Business School – New York, NY
Executive Business Diploma in Word Processing
Grover Cleveland High School – Ridgewood, NY
High School Diploma