Real Estate Account Manager
Resume:
DORIS FAYE JONES
Contact
**********@*****.***
Wylie, Texas 75098
EDUCATION
Northlake College
Irving, Texas
CERTIFICATIONS
FHA DE Designation
VA SAR & LAPP
EXPERIENCE
KeyBank Real Estate Capital
Account Manager, Agency Servicing (May 2023 -Present)
• Manage a large commercial portfolio of 83 clients.
• Real estate capital lending approves agency variances multifamily, healthcare real estate, loan servicing, income property & asset management.
• Focus on individual solutions gives each client what they need to meet their short- and long-term goals.
• Build on a long-term relationship with strategic goals.
• Financing option that can assess the business product and services.
• Analyze and interpret complex needs of financial solutions within the agency’s regulatory agreement.
• Develop action plans for loans not meeting established performance standards.
• Process payoffs, replacement reserve disbursements, calculated yield maintenance and waiver. Review physical inspection report and cash flow auditing.
• Interpret, evaluate, and document information in seller guidelines.
Mr Cooper Irving, TX 07/2013-02/2022
Senior Credit Underwriter
• Sound knowledge of secondary market activity, practices, and business/industry practices as they impact underwriting quality and origination activity. FHA, VA and Conventional loans.
• Analyze client’s credit, finance profile and collateral to determine loan feasibility, investment quality and salability are in accordance with requirements.
• Manual underwritten Jumbo loans product, analyze, evaluate application in accordance with investor, agency, and internal guidelines for accuracy to determine approval or denial status.
• Professionally communicate the results of file reviews both verbally and in written format to internal and external customers.
• Collaborated and strategize with third party vendor management on cost of service. Negotiated pricing and cost of fees at 50%, while ensuring the continuation and enhancement of service to the FHA Catalyst system.
• Loan pipeline approval rate accelerated by 50%, due to restructuring of the loans with an additional counteroffer decision and within the guideline program requirements.
• Evaluate loan files with negative findings from investors where deficiencies were reported. Used extensive knowledge of investor guidelines to refute outstanding deficiency. Defend Mr. Cooper from the Repurchase or Indemnification requests – responding timely to investor demands.
• Evaluate second level review for new underwriter, U/Wer increasing their authority level and test cases review for agency certification.
• Interpreted organizational deficiencies rates by 28%, identifying trends and inconsistencies.
• Collaborate and designate new loan assignments to the team members.
• Mastered daily/monthly reports from various SharePoint sites to ensure all SLA’s are met.
• Volunteered for the agency's special audit projects quarterly/annual year examinations.
• Collaborate with management team on Test Case results, quality trends and inappropriate underwriting decisions.
• Mentored as subject matter expert within the team.
Well Fargo Bank Addison, TX 12/2010 - 12/2012
Mortgage Interim loan underwriter 3
• Provide quality loans for the bank by underwriting and evaluating residential mortgage loans.
• Review and verify all items provided by the borrowers and ensure that they meet the compliance for the bank, Fannie Mae, Freddie Mae, FHA and secondary market standards. Interface with all levels of originations and credit policy staff to resolve issues. Assess the level of risk associated with the loan on a transaction basis, making counteroffers, as necessary.
• Manual underwriter Jumbo loan analyze, evaluate application in accordance with investor, agency, and internal guidelines for accuracy to determine approval or denial status.
ICON Professional SVCS/Fannie Mae Dallas, TX 04/2008 – 10/2010
Underwriting Consultant - Contractor
• Fannie Mae's loan-level quality assurance (NUC) reviewing loan files, analyzing, and reporting on significant loan quality trends, and initiating necessary action(s) to mitigate losses.
• Review closed loans for eligibility with respect to Fannie Mae’s Selling Guide, DU Guide, and/or negotiated terms as defined by contracts with Fannie Mae’s lender partners.
• Perform risk analysis and make decisions regarding deficiencies identified during the review process.
• Identify transaction components that indicate a potential for fraud and perform sufficient investigative work to resolve issues that are identified.
• Accurately record data and review conclusions in QAS (Quality Assurance System).
• Professionally communicate the results of file reviews both verbally and in written format to internal and external customers.
• Sound knowledge of Fannie Mae guidelines, DU guidelines, Freddie Mac guidelines and risk assessment tools used to decision mortgage loans.
• Sound knowledge of secondary market activity, practices, and business/industry practices as they impact underwriting quality and origination activity.
• Understanding of traditional mortgage origination and underwriting practices.
• In-depth knowledge of Fannie Mae’s underwriting and quality control guidelines; Strong analytical, problem solving, and negotiation skills.
• Effective written and verbal communication/presentation skills.
• Intermediate user of MS Word and MS Excel, or comparable software packages.
• Strong organizational skills, teamwork, and results orientation.
• Manual underwriting experience.
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