Customer Service Social Media
Resume:
CURTIS MORGAN
Orangevale, CA *****
******.**@*****.***
PROFESSIONAL SUMMARY
Results-driven professional with extensive experience in event coordination, customer service, security, and business management.
Adept at handling complex tasks, managing teams, and optimizing customer experiences. Proven expertise in marketing, event promotions,
and sound system operations. Strong leadership, organizational, and problem-solving skills with a commitment to excellence.
PROFESSIONAL EXPERIENCE
DJ & Event Coordinator
Mixing Entertainment - Roseville, CA
February 2013 - Present
- Plan, organize, and execute events, ensuring seamless entertainment experiences.
- Design and distribute promotional materials, including flyers and social media advertisements.
- Provide excellent customer service by understanding and fulfilling client requests.
- Set up and manage professional sound systems and audiovisual equipment.
- Make announcements and facilitate event programming.
- Handle event budgeting, invoicing, and financial transactions.
- Perform live video and music mixing to enhance guest experiences. Customer Service Representative
Gap Inc. Direct - Rocklin, CA
January 2011 - February 2013
- Assisted customers with online orders, lost or missing packages, and account inquiries.
- Managed high-volume calls using a multi-line communication system.
- Processed transactions and maintained accurate data entry in Microsoft Office Suite.
- Operated office equipment, including copy machines, fax machines, and shredders. Security Officer
Thunder Valley Casino - Lincoln, CA
June 2007 - January 2011
- Conducted security patrols in gaming areas, hotel, spa, restaurants, and concert venues.
- Trained in anti-terrorism bomb detection and counterfeit note identification.
- Ensured compliance with security protocols, including age verification and crowd control.
- Assisted in locating missing persons and resolving disputes through conflict mediation. Owner & Operator
Curt's Cleaners - Sacramento, CA
November 2005 - May 2006
- Managed commercial steam cleaning and power washing operations for businesses.
- Provided office window cleaning, graffiti removal, and site restoration services.
- Handled client accounts, billing, and business development.
- Maintained high standards of service quality and customer satisfaction. Sales Associate & Load Crew Member
Hall's Salvage - Sweetwater, TN
April 2002 - September 2005
- Processed sales transactions and assisted customers with inquiries.
- Operated manual and powered pallet jacks for inventory management.
- Conducted inventory audits to track shortages and overages.
- Provided expert guidance in paint mixing, flooring calculations, and interior design solutions.
EDUCATION
Bachelor's Degree in Business Management
Heald College - Stockton, CA
October 2009 - June 2014
- Developed expertise in strategic management, marketing, and financial analysis.
- Led a Capstone Project on strategic market entry, conducting competitor analysis and financial forecasting.
- Served as Vice President of the Business Club, coordinating networking events and mentorship programs.
- Achieved a 3.8 GPA and earned six consecutive Dean's List recognitions.
SKILLS & COMPETENCIES
- Event Management & Promotion: Social media marketing, flyer design, event logistics
- Customer Service & Sales: Client relations, conflict resolution, problem-solving
- Technical Proficiency: Microsoft Office (Word, Excel, PowerPoint, Access), Adobe Photoshop, InDesign
- Security & Risk Management: Crowd control, fraud detection, emergency response
- Business Operations: Financial management, budgeting, data entry, time management
- Marketing & Branding: Graphic design, content creation, customer engagement
- Leadership & Team Coordination: Supervisory experience, staff training, organizational skills
CERTIFICATIONS & ADDITIONAL EXPERIENCE
- Advanced Conflict Resolution Training
- Audio/Visual Equipment Setup & Management
- Social Media Marketing & Digital Advertising
- First Aid & CPR Certification
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