Human Resources Customer Service
Resume:
Valerie Jefferson
Marina del Rey, CA *****
***********@*******.***
Authorized to work in the US for any employer
Work Experience
HR Coordinator
Premier Systems Inc.-Lincolnshire, IL
January 2021 to June 2021
Performed the duties of an HR Coordinator for a large Printing/Scanner Co, in the area of Employee Contact Tracing during this COVID-19 pandemic.
Duties included:
Interview
Document
Follow up
Employee services
ADMINISTRATIVE ASSISTANT
NORTHERN ILL HOSPICE-Rockford, IL
December 2018 to August 2019
• Submitted claims to ILL Medicaid/MCO, and Private Insurance billing.
• Contacted HFS, MFO, Hospice nursing homes to resolve billing issues.
• Negotiated Medicaid/MCO bills
HUMAN SERVICES CASEWORKER MANAGER
DEPT OF HUMAN SERVICES, IL-Rockford, IL
April 2013 to December 2017
• Supervised the Customer Service call center
• Facilitated policy and procedure of Federal/State ETA programs for New Hire's.
• Supervised &Trained New hire’s
• Directed the activities of Casework staff engaged in the determination of eligibility of applicants.
• Evaluated and resolved personnel problems; accepted and responded to grievances at the first /second levels.
• Assumed Office Management responsibility in the absences of the Office Manager. HUMAN SERVICES CASEWORKER
DEPT OF HUMAN SERVICES, IL-Rockford, IL
October 1991 to April 2013
• Conducted assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
• Determined eligibility for housing via referral
• Determined eligibility and need for supportive services including child-care, transportation, and ancillary services.
• Determined and issued State and Federal benefit programs to eligible and ongoing eligible applicants. Education
BA in MANAGEMENT AND LEADERSHIP
JUDSON UNIVERSITY - Elgin, IL
September 1999 to May 2003
Skills
• Insurance (10+ years)
• Filing (10+ years)
• Training & Development (5 years)
• Triage (4 years)
• Data Entry (10+ years)
• Talent Acquisition (5 years)
• Sales
• Employee relations (5 years)
• Customer Service (10+ years)
• Word (10+ years)
• ATS
• Data collection (10+ years)
• MS Office (5 years)
• Time Management (4 years)
• Administrative Experience (10+ years)
• FMLA (4 years)
• Microsoft Office (2 years)
• Meeting Facilitation (8 years)
• Scheduling (10+ years)
• SAP
• Management (5 years)
• Accounts Payable
• Employee Orientation (4 years)
• Recruiting (4 years)
• Workers' Compensation
• Microsoft Word (5 years)
• Documentation review (10+ years)
• Human resources (3 years)
• Administrative Assistant (5 years)
• Microsoft Powerpoint (2 years)
• Office Management (5 years)
• Outlook (10+ years)
• Billing (3 years)
• Sales Experience (1 year)
• Receptionist (5 years)
• Microsoft Excel (4 years)
• Program Management (4 years)
• Performance Management (5 years)
• Excel (3 years)
• HR Sourcing (4 years)
• Interviewing (10+ years)
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