Data Entry (Remote)

TINA HOLLAND

**** *. **** ****** *******, WA ****3 509-***-**** ************@*******.***

SUMMARY

Dynamic and results-driven professional with extensive experience in data entry, property management and financial operations. Adept at optimizing processes, managing, client relationships, and ensuring regulatory compliance within HUD and RD housing programs. Proficient in financial reporting, accounts receivable/payable, and operational efficiency, with expertise in Real Page One Site, OPS Technology, and Microsoft Office Suite. A proven leader in team training, customer relations, and data-driven decision-making to enhance organizational performance. Holds certifications as a Certified Occupancy Specialist and Certified RD Specialist, demonstrating a commitment to excellence in housing management.

CORE PROFICIENCIES

Data Entry

Microsoft Excel, Access, Word

Accounts Receivable & Payable

Real Page One Site, OPS Technology, Windsor

Customer Relations

Team Leadership & Training

PROFESSIONAL EXPERIENCE

MERCY HOUSING MANAGEMENT GROUP 12\2022 to 01\2025

AMS/Data Entry (Remote position)

As an Area Management Specialist, I completed information entries, driving business growth, optimizing processes, and ensuring alignment with corporate goals. I collaborated with cross-functional teams to enhance performance, implement strategic initiatives, and deliver measurable results.

Data Entry:

a.Entered personal & financial information for current tenants and applicants

b.Created and entered data for rent & utility increase letters for residents

Designed and maintained Excel trackers for rent, deposit, and subsidy ledgers, enhancing financial transparency and operational efficiency.

Managed rent, subsidy, and utility increase trackers in Excel, streamlining and ensuring accurate reporting.

CHENEY GARDENS APARTMENTS 08\2008 to 12\2022

PROPERTY MANAGER

As a Property Manager, I oversaw daily operations, financial management, and tenant relations to ensure optimal property performance. I handled leasing, compliance, and maintenance coordination while implementing strategies to maximize occupancy, revenue, and resident satisfaction.

Input information for existing tenants and new applicants into One Site, Yardi & Excel spreadsheets

Managed a 40-unit HUD Section 8 subsidized complex, ensuring compliance, tenant satisfaction, and high occupancy rates.

Leased units efficiently by conducting tenant screenings, processing applications, and maintaining a low vacancy rate.

Prepared and submitted financial paperwork for HUD housing, ensuring accuracy and compliance with federal regulations.

Processed rent receipts and maintained financial records, improving cash flow management and reducing delinquency rates.

Entered orders and invoices using OPS Technology, streamlining vendor payments and operational workflows.

BEKINS NORTHWEST 10\2007 to 08\2008

ACCOUNT MANAGER

As an Account Manager, I developed and maintained strong relationships with clients, ensuring their needs were met and exceeded through tailored solutions and exceptional service. I managed account portfolios, identified growth opportunities, and collaborated with internal teams to drive customer satisfaction and retention.

Registered, rated, and invoiced shippers using Atlas Van Lines software, ensuring accurate billing and timely payments.

Entered payroll time cards into E-time software, ensuring accurate processing and on-time payroll distribution.

Inputted revenue income and payables using Excel, streamlining financial tracking and improving reporting efficiency.

Prepared commission reports for salesmen, providing clear insights into performance and facilitating timely compensation.

Tracked and resolved outstanding A/R issues, improving cash flow and financial accuracy.

LONGHORN BARBECUE, INC. 06\2004 to 03\2007

ASSISTANT BOOKKEEPER

As an Assistant Bookkeeper, I supported financial operations by managing accounts payable and receivable, processing invoices, and reconciling transactions to ensure accurate record-keeping. I maintained financial reports, assisted with payroll processing, and helped streamline accounting workflows for efficiency and compliance.

Managed accounts receivable and payable, ensuring timely payments and accurate financial records.

Processed sales and financial entries using Microsoft Great Plains Dynamics, improving data accuracy and reporting efficiency.

Receipted daily cash and prepared bank deposits, maintaining proper cash flow management and financial accountability.

Prepared time sheet logs for payroll, ensuring accurate employee compensation and compliance with company policies.

Reconciled financial statements and expense reports, identifying discrepancies and ensuring accurate bookkeeping.

DELANEY APARTMENTS/G & B REAL ESTATE 04\2002 to 09\2002

MANAGER

As a Manager, I oversaw daily operations, led teams to achieve business objectives, and ensured efficiency across all functions. I focused on optimizing processes, enhancing customer satisfaction, and driving revenue growth while fostering a high-performing team culture.

Input personal and financial data for current tenants and applicants

Leased units and prepared financial paperwork for HUD housing, ensuring compliance with regulations and maximizing occupancy rates.

Created and maintained Excel spreadsheets to track financial data, improving accuracy and efficiency in reporting.

Processed rent payments and managed bank deposits, ensuring proper cash flow management and financial accountability.

Oversaw on-site staff, providing leadership, training, and support to enhance team performance and operational efficiency.

Implemented process improvements to streamline leasing and financial documentation, reducing administrative errors and increasing productivity.

LINCOLN HEIGHTS GARDEN & TERRACE APARTMENTS 08\1995 to 01\2002

ASSISTANT MANAGER

As an Assistant Manager, I supported daily operations by overseeing staff, managing tenant relations, and ensuring financial accuracy. I assisted with leasing, rent collection, and compliance while implementing process improvements to enhance efficiency and customer satisfaction.

Leased units and prepared financial paperwork for HUD housing, ensuring regulatory compliance and maintaining high occupancy rates.

Created and maintained Excel spreadsheets to track financial data, improving accuracy and efficiency in reporting.

Performed general office duties, including typing, phone management, data entry, and filing, ensuring smooth daily operations.

Assisted in supervising on-site staff, providing support and guidance to enhance productivity and team performance.

Processed rent payments and managed bank deposits, ensuring financial accuracy and timely transactions.

EDUCATION

Attended Spokane Community College 09/2002 to 06/2004.

Graduated in June2004 with and A.A.S. Degree in Accounting with a 3.45 grade average. Was on either

the President’s or Vice President’s Honor Roll each quarter attended.

Courses Completed:

Accounting 101 &102

Managerial Accounting

Microsoft Word, Access & Excel

Human Relations

ACCREDITATIONS

Certified Occupancy Specialist

Certified RD Specialist

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