Customer Service Help Desk

Michael Mircovich

Mobile 201-***-**** www.linkedin.com/in/michaelmircovich **********.**@*****.***

SUMMARY

The ability to plan, prioritize and complete multiple tasks in a timely manner. Proven problem-solving skills. Proficient in MS applications; Word, Excel, and Access. Strong knowledge of Electronic-Banking-related regulatory compliance. Excellent customer service skills. written and verbal communication skills.

Leadership & Supervision Customer Service Fraud ACH ATM/Debit Card Time Management

PROFESSIONAL EXPERIENCE

VALLEY BANK, Washington Township, NJ 2009 - 2020

(Formerly Oritani Bank),

Electronic Banking Specialist

Supervision of the Electronic Banking function including Internet Banking, ATM/Debit cards and

telephone banking

Oversight of changes/deletions to existing internet banking, and ATM/Debit card applications

Monitoring of reports for security issues and user dormancies

Researching customer inquiries, claims, etc. in accordance to bank policy and regulation.

Providing customer service help desk via telephone and e-mail

Maintain records and statistical data for reporting purposes.

Transaction codes and changes of status on dormant account

Responded to incoming mail and calls from customers and branch personnel researched for resolutions.

GREATER COMMUNITY BANK, Totowa, NJ 2007 - 2009

Operations Clerk

Input, research and correct (un-posted) items daily

Internet with branch managers for overdraft approvals

Daily processing of Repurchase Agreements and sweep accounts.

Provide assistance for adjustments investigations procedures within the department.

TD BANKNORTH (Formerly Hudson United Bank), Mahwah, NJ 2005 - 2006

Adjustment/Investigation Clerk

Verified information from various banks, which were received from Accounting Department and then input

into balance sheet.

Received debits/credits and followed up on past due cases, and report necessary adjustments

Investigation of missing items/errors and making applicable corrections in a timely manner.

Verified daily branch work from tellers ensuring accurate balances

CITIGROUP, Englewood Cliffs, NJ 2001 - 2005

Investigations BankCard Research Clerk 11

Researched receivables and payables cases resulting from check processing errors

Communicated via phone and by mail with banks and customers in order to resolve differences

Performed financial adjustments to card member accounts via the Bankcard IBS system

Utilized appropriate resources materials to resolve cases in a timely manner to prevent possible losses

EDUCATION

CMD Institute, Wayne, NJ 2007

Computerized Accounting

Course work included QuickBooks, Peachtree, Word, Excel and PowerPoint

St. Peter’s College, Englewood Cliffs, NJ 2000

Successfully completed courses in Accounting 1 and 2, Introduction to Management,

Introduction to Marketing, Introduction to Computers, Pascal

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