Team Leader Customer Service

Joaquin Escalante

Cell: 520-***-****

E-mail: ****************@*****.***

OBJECTIVE: To obtain a position in your company, with the opportunity for advancement.

EXPERIENCE:

Advance Center Technology October 2015 – October 2016 Douglas, AZ

Agent/Team Leader

Responsible for

●Team Leader making sure the team was doing their work, at the same time I was put in charge of the Supervisor position when he/she was not available for 1 or more teams. Each team had 12 to 14 employees.

●Customer Service, assisting customers making sure they would get the correct packet that included all discounts. Also made sure the customer was 100% satisfied at the end of the call.

●Multi Duel Agent which included taking care of several projects at the same time.

●Worked in both Outbound and Inbound Departments.

●Smart Chat, included helping other agents with customers.

●Received many complimentary calls from customers, letting my supervisor know I was doing a great job.

Education:

Douglas High School / 2013

Skills:

●Bilingual

●Received Clearance from UBER/Modern Taxi Service on personal vehicle.

●Excellent driving record

●Proficient in using Microsoft office; Word, Excel, Outlook, and Internet efficient

●Efficient, fast learner

●Work well with others

●Willing to learn new skills

●Great communication skills with customers and employees, via email and telephone

●Computer literate

Ramada by Wyndham Tucson April 2022 - Sept 2023 Tucson, AZ

Security/ night auditor / houseman

Responsible for

●Periodic perimeter checks

●Secure any and all entrances

●monitoring and inspecting surveillance equipment

●inspecting safety equipment i.e fire alarms and fire extinguisher

●defusing potentially aggressive and abusive behavior

●contacting law enforcement to escalated situations

●ensuring safety of guests and hotel

●running audit paperwork

●clearing out trash picking up around hotel

Reliable Landscaping Service Tucson Sept 2023 - March 2024 Tucson, AZ

●cutting and maintaining yards

●clearing out debris

●cutting down trees if need be

Deployed Services March 2024 - November 2024 Tucson, AZ

●Perimeter Checks

●staying Vigilant with Detainees

●Foot Patrol ensuring all locks are secured

●posted at entrances at all times

●helping Border patrol with any and all requests

●Observe and Report all activities and incidents

●Interacting assertively but non-confrontationally with detainees

Akima (AGS) Armed Security Guard November 2024 - March 2025

References: Available upon request

Contact this candidate